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Emailed PDF Invoices

R_
Grafter
Posts: 30
Registered: 05-08-2009

Emailed PDF Invoices

Hi
Please could it be made possible to have Invoices (preferrably in PDF format) sent to an email address of choice.  As a business customer the accounts dept. wants a copy of the Invoice but as an admin I don't want them to be access the member centre and all the settings.
Thanks
Rich
26 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Emailed PDF Invoices

why cant you print your own?  all invoices are on the members centre, and if you go to the bottom, there is a radio button to produce a printable version, I even have a PDF (free) driver that I can print to
Superuser
Superuser
Posts: 3,272
Thanks: 1,707
Fixes: 11
Registered: 10-04-2007

Re: Emailed PDF Invoices

Been requested --->  Promised ----> over the years.  See  PUGIT  and the associated  for the details.
comment thread
http://usergroup.plus.net/forum/index.php/topic,6540.0.html
If enough Users believe this is important, then we will push again for his work to be completed.
Superuser
Superuser
Posts: 3,272
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Fixes: 11
Registered: 10-04-2007

Re: Emailed PDF Invoices

Quote from: pierre_pierre
why cant you print your own?  all invoices are on the members centre, and if you go to the bottom, there is a radio button to produce a printable version, I even have a PDF (free) driver that I can print to

You can do.  But for a business where the invoice has to passed to accounts for payment, it is a labour intensive task.  Imagine asking the accounts Dept.  to log into each suppliers web site to retrieve each invoice from multiple suppliers.
R_
Grafter
Posts: 30
Registered: 05-08-2009

Re: Emailed PDF Invoices

Quote from: pierre_pierre
why cant you print your own?  all invoices are on the members centre, and if you go to the bottom, there is a radio button to produce a printable version, I even have a PDF (free) driver that I can print to

I can print them off all day long but that isn't the point.  The point is that I want a lazy and automated way for my accounts dept. to receive a copy of the invoice without any intervention on my behalf and without giving them full access to the member centre.  If Plusnet can send me email each month telling me that I can view the invoice in the member centre then it shouldn't be that difficult to send an email with the actual invoice in pdf or html format.
Simon_M
Grafter
Posts: 685
Registered: 05-04-2007

Re: Emailed PDF Invoices

I'll add my vote (again). An increasing number of suppliers send their invoices electronically these days & in a variety of formats (including XML for direct import to accounting systems). It's a real pain when you have to log on to get them - utilities please take note.
Part of the day job is supporting & training customers to send accounting documents out by email. Our customers usually number their customers in the hundreds, rather than the hundred thousands, but if Plusnet are really struggling with their accounting systems, I suppose we could make an exception in this case......     Tongue  Smiley
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Emailed PDF Invoices

I do get invoices and statements via e-mail from several companies, and from others, my power utility company for instance, via a link.  The main problem surely is security of information, the e-mails are a known insecure method, even PDF's can be snooped, but via the net, the link can be secure and take little more time to open
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Emailed PDF Invoices

Peter,
Having to log in to get invoices might be perfectly acceptable for residential users, but it is totally unacceptable for business users. When I ran a branch office I had to give the accounts department in head office the account login and password - I was very unhappy about that. A big problem is that exactly the same password has to be used for both access to accounting information and in the router to get a connection.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,101
Thanks: 443
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Registered: 31-08-2007

Re: Emailed PDF Invoices

Pierre makes a very good and valid point about security, and I would never want an invoice in an e-mail.
That said what R is requesting is not unreasonable, but it has to be secure, and jelv has made the point about security of the member centre and other settings.
However I think Simon M has not realised the security implications, especially with personal utility bills, as a number of organisations make use of these for identification purposes. I think the solution would involve a separate secure area, where you could download invoices en bloc. I have no idea what that would involve.
@Maurice, unfortunately the links you've provided are only accessible by PUG members.
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Emailed PDF Invoices

Please could you explain the security concerns over an emailed PDF invoice for a broadband bill for an office (not a business account for someone working from home), where the details on the account are a company name and address which is highly likely to be in the public domain anyway. I'm struggling to understand.
Nobody is saying this should be compulsory, just an available option.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 3,272
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Registered: 10-04-2007

Re: Emailed PDF Invoices

Quote from: Anotherone

@Maurice, unfortunately the links you've provided are only accessible by PUG members.

Just sign up its free.  Unfortunately there is currently no way to support access to the PUGIT database via Community
Maurice
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Emailed PDF Invoices

I'll add my vote AGAIN ! - as Maurice says we have asked for this many times especially for business users.
It really is a basic requirement of any business account.
Community Veteran
Posts: 19,101
Thanks: 443
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Registered: 31-08-2007

Re: Emailed PDF Invoices

As far as I am concerned it must be an OPTION not a default, and I still think considering a separate secure area where they can be downloaded en bloc should be considered.
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Emailed PDF Invoices

If this were a company that only issued paper invoices would you think it acceptable that someone had to go round to the company and collect the invoice? Or you had to ring them up each and every time to ask for it to be delivered? No you'd expect them to be delivered without having to be requested.
Electronic invoices are no different, the customer should be able to receive them automatically.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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Community Veteran
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Registered: 31-08-2007

Re: Emailed PDF Invoices

John that is rubbish, E-mail is NOT SECURE as you well know. And, Yes they are delivered, they are delivered to your ACCOUNT at the member centre, the same as e-mail is delivered to your inbox - which you have to collect Roll eyes
And the way the Royal Mail issues are going etc. it wouldn't surprise me that in the fullness of time you might have to go to the post office to collect your mail Shocked
I responded to your post in the other thread and I'm going to quote in full what I said there
Quote
For a start, I've not disagreed that for business users it may not be an issue as their details are in the public domain anyway, although for a very small private business, I'm not sure that the possibilities of their bank details getting into the public domain would be a good idea.
As for the residential/private user, you are well aware of the fact that e-mail is NOT SECURE, and the reason that there aren't many users expressing concern, is that they are not made aware enough. It's only those that are more astute to such things and those that have been scammed, skimmed or what ever that know about these. Why do you think that the Police, Trading Standards, Watchdog etc are still inundated with complaints of fraud, identity theft (the crime with the fastest increasing rate), phishing e-mails and such.
Whilst warnings are continually being pushed out, they are not getting to a large enough audience unfortunately.
All I'm suggesting is that there could be an alternative to e-mail that doesn't actually compromise security and satisfies the business user - a bit of thought "outside the box?". A bit of a no-brainer really!
Edit: Further more I did provide a link to the thread that was raised on this issue http://community.plus.net/forum/index.php/topic,80873.0.html discussion on these points should be continued there, not here .... which was a topic started by a member of PN staff asking what the Invoice should look like.
Please respond here if you wish not in the other thread