cancel
Showing results for 
Search instead for 
Did you mean: 

Does anyone ever answer the phone?!?

Campbell313
Newbie
Posts: 2
Registered: 10-02-2018

Does anyone ever answer the phone?!?

I have tried 4 times over the last 3 days totalling Around 40 mins of waiting for no one to ever answer to help! You say your committed to good customer service? Well that’s a joke!
5 REPLIES
Moderator
Moderator
Posts: 26,969
Thanks: 1,763
Fixes: 135
Registered: 14-04-2007

Re: Does anyone ever answer the phone?!?

Moderator's note by Dick (Strat): This thread is now in the appropriate board.

Customer and Forum Moderator.

Community Veteran
Posts: 17,785
Thanks: 1,612
Fixes: 19
Registered: 06-11-2007

Re: Does anyone ever answer the phone?!?

Have you tried going to "Live Chat "  ? ? ?    https://www.plus.net/help/chat/

 

Campbell313
Newbie
Posts: 2
Registered: 10-02-2018

Re: Does anyone ever answer the phone?!?

Yes but it’s been unavailable all day all I want to do is notify of Moving home.
Community Veteran
Posts: 17,785
Thanks: 1,612
Fixes: 19
Registered: 06-11-2007

Re: Does anyone ever answer the phone?!?

If you go via my linky in the previous posts, it should be available... however... you may see a notice about switching off adblockers

 

 

see my "modified version" on this post ... ! ! !

https://community.plus.net/t5/Plusnet-Feedback/Chat-service-availability/m-p/1514000#M80404

Jonpe
Aspiring Champion
Posts: 1,928
Thanks: 505
Fixes: 6
Registered: 05-09-2016

Re: Does anyone ever answer the phone?!?

@Campbell313  Have you tried 0800 587 1952 https://www.plus.net/home-broadband/movinghome/

I don't know whether it's just another number for general CS, but if it isn't you might get a quicker response.