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Does anyone ever answer the phone?!?

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Campbell313
Newbie
Posts: 2
Registered: ‎10-02-2018

Does anyone ever answer the phone?!?

I have tried 4 times over the last 3 days totalling Around 40 mins of waiting for no one to ever answer to help! You say your committed to good customer service? Well that’s a joke!
5 REPLIES
Moderator
Moderator
Posts: 27,329
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Does anyone ever answer the phone?!?

Moderator's note by Dick (Strat): This thread is now in the appropriate board.

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

Community Veteran
Posts: 18,011
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

Re: Does anyone ever answer the phone?!?

Have you tried going to "Live Chat "  ? ? ?    https://www.plus.net/help/chat/

 

Campbell313
Newbie
Posts: 2
Registered: ‎10-02-2018

Re: Does anyone ever answer the phone?!?

Yes but it’s been unavailable all day all I want to do is notify of Moving home.
Community Veteran
Posts: 18,011
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

Re: Does anyone ever answer the phone?!?

If you go via my linky in the previous posts, it should be available... however... you may see a notice about switching off adblockers

 

 

see my "modified version" on this post ... ! ! !

https://community.plus.net/t5/Plusnet-Feedback/Chat-service-availability/m-p/1514000#M80404

Jonpe
Champion
Posts: 2,059
Thanks: 561
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Registered: ‎05-09-2016

Re: Does anyone ever answer the phone?!?

@Campbell313  Have you tried 0800 587 1952 https://www.plus.net/home-broadband/movinghome/

I don't know whether it's just another number for general CS, but if it isn't you might get a quicker response.