Does Waitrose offer better support than Plusnet?
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Does Waitrose offer better support than Plusnet?
18-08-2014 7:57 PM
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Re: Does Waitrose offer better support than Plusnet?
19-08-2014 4:59 PM
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I'm sure when contacting them by phone it was quite quick,hence I guess they get priority service
But at a price https://www.johnlewisbroadband.com/fibre/
Re: Does Waitrose offer better support than Plusnet?
19-08-2014 5:06 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Does Waitrose offer better support than Plusnet?
19-08-2014 6:04 PM
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Thank you for your feedback and I'm glad to hear that you were able to get through quickly to our support team.
We do strive to offer the best levels of service to all our customers, however, some calls may be answered faster than others as we have different teams working different workflows and therefore response times will vary depending on call queues.
Re: Does Waitrose offer better support than Plusnet?
19-08-2014 7:36 PM
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Re: Does Waitrose offer better support than Plusnet?
19-08-2014 11:03 PM
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Re: Does Waitrose offer better support than Plusnet?
19-08-2014 11:23 PM
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If I wanted 24/7 tech support with answer times in seconds then I suspect my £20 a month for unlimited FTTC wouldn't stretch too far .......
Re: Does Waitrose offer better support than Plusnet?
20-08-2014 10:32 AM
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Re: Does Waitrose offer better support than Plusnet?
20-08-2014 11:51 AM
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I'm now paying less for unlimited ADSL than I was for the previous 10G product.
New customers can get FTTC for less than I'm paying.
At these prices, answering a single CSC call has to cost more than two months service charge.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Does Waitrose offer better support than Plusnet?
20-08-2014 1:40 PM
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Re: Does Waitrose offer better support than Plusnet?
20-08-2014 3:16 PM
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If PN customers (reasonably) should expect a slightly poorer response time for support compared with JL customers paying more then might I, as a long-standing customer without special discounts, expect a better response than new customers paying a fraction of my monthly broadband charge?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Does Waitrose offer better support than Plusnet?
20-08-2014 3:39 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Does Waitrose offer better support than Plusnet?
20-08-2014 4:50 PM
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Re: Does Waitrose offer better support than Plusnet?
20-08-2014 4:51 PM
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Quote from: ReedRichards I and a client had to call Waitrose broadband technical support at around 5pm today. We got through with barely any wait and the support agent was very clear, helpful and thorough. I was surprised at how promptly the phone was answered because it's a busy time of day and I've read about long queues for Plusnet Tech Support (and experienced a long wait myself when calling at about 8pm in June). Yet, to the best of my knowledge, all Waitrose Broadband services are provided by Plusnet. Was I just lucky or does Waitrose/John Lewis have dedicated staff and perhaps shorter queues?
That's disgraceful. Why should Plusnet get fair share equal rights with support and why is Waitrose get higher priority over than Plusnet. A formal complaint submitted to Ofcom about this! If plusnet support call take longer than 45 minutes, then we should do the same phoning up 0800 022 3300 instead of 0800 432 0200 because it the same company - PLUSNET!
Re: Does Waitrose offer better support than Plusnet?
20-08-2014 5:44 PM
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