broadband fibre unlimited speeds
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broadband fibre unlimited speeds
19-08-2014 8:42 PM
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Re: broadband fibre unlimited speeds
19-08-2014 8:54 PM
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Plusnet have no control over the physical capabilities of your telephone line. They provision your fibre based on estimates, which are entirely that.
If you go here, http://www.dslchecker.bt.com/, can you post the speed estimates for your line?
Re: broadband fibre unlimited speeds
19-08-2014 9:43 PM
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So this is all I get?
47.8 34.8 10.6 7 -- Available
FTTC Range B (Impacted) 40 22.4 10.6 5.7 -- Available
WBC ADSL 2+ Up to 4 -- 2.5 to 6.5 Available
ADSL Max Up to 3 -- 2 to 6 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
Re: broadband fibre unlimited speeds
19-08-2014 9:49 PM
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It is a possibility that you're being affected by cross talk that can cause 20-30% reductions in sync speed. There are trials going on at the moment which will eliminate cross talk.
Re: broadband fibre unlimited speeds
19-08-2014 10:32 PM
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Re: broadband fibre unlimited speeds
19-08-2014 10:40 PM
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Re: broadband fibre unlimited speeds
19-08-2014 11:17 PM
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Re: broadband fibre unlimited speeds
20-08-2014 9:11 AM
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The "extra" that you mentioned that you paid for was the Unlimited usage bit. Back in February when you moved house the 2 packages that were available were Unlimited Fibre or Essentials Fibre. If you had wanted to pay less then the Essentials Fibre package would've allowed speeds up to 38/10 but it also had a 40GB usage allowance.
The 2 Fibre packages that we've offered since the 10th June, 2014 are both Unlimited and the packages available to you depend on your line estimates. As AndyH pointed out - they are estimates and best effort.
Re: broadband fibre unlimited speeds
20-08-2014 9:38 AM
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Quote from: AndyH ........... There are trials going on at the moment which will eliminate cross talk.
Well at least reduce it significantly, but I'd be surprised whether it's anything that consumers are likely to see implemented on a widespread basis within the next 12-24months
Re: broadband fibre unlimited speeds
20-08-2014 10:07 AM
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Re: broadband fibre unlimited speeds
20-08-2014 10:16 AM
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Re: broadband fibre unlimited speeds
20-08-2014 10:29 AM
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Re: broadband fibre unlimited speeds
20-08-2014 10:30 AM
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Re: broadband fibre unlimited speeds
20-08-2014 10:41 AM
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Re: broadband fibre unlimited speeds
21-08-2014 8:48 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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