Dissatisfied with PlusNet service

[#1]

A colleague of mine had an engineer come out on a Saturday so I know for a fact that they do Saturday visits. Can you try to book one for this Saturday? Thanks.

[#2]

Try being the operative word.
I'll do what I can but I don't hold out much hope.  It depends on the type of engineer.

[#3]

Just as form of update, I'm still waiting on BT to come back to us requesting that we book engineer times.
Once I have that request, I'll phone them.

[#4]

OK. Looks like it's going to be a very long time before this issue is resolved. In that case, can you send me a test router asap - not a D-Link, please! Thanks.

[#5]

Just wanted to say that a BT engineer visited and changed the copper wire connecting my property to the local exchange. It took him about an hour and my broadband is working again. I would like to thank everyone at PlusNet, especially Nick who took responsibility for keeping me updated.

[#6]

That's great news.  Thanks for letting us know.