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OLd Router

juliasdream
Grafter
Posts: 260
Registered: ‎09-06-2007

OLd Router

The BT Voyager Router I have been using for well over a year and a half starts to play up and I'm told its gone over its warranty.
Plusnet pass me on to BT and BT say to get a new one
I have to say that I'm cheesed off because all my latest referrals are getting shiney new D-Link DSL 2640B routers which I know are much better.
As a loyal customer of Plusnet (I was with Metronet for years before I moved here) I think I should deserve better treatment
As with many commerces its the new customers who get the best deals
8 REPLIES
community
Grafter
Posts: 666
Registered: ‎31-07-2007

Re: OLd Router

I think you will find that it depends on which Option you are on to actually receive a new router and the agreement to stay with Plusnet for a further 12 months.
Plusnet will see your thread here and reply.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: OLd Router

Hi there,
If you don't mind sticking with us for a further 12 months, I'll happily get a new wireless router sent out to you if you don't mind paying the postage charge of £6.99.
juliasdream
Grafter
Posts: 260
Registered: ‎09-06-2007

Re: OLd Router

Quote from: Jameseh
Hi there,
If you don't mind sticking with us for a further 12 months, I'll happily get a new wireless router sent out to you if you don't mind paying the postage charge of £6.99.

Thanks for that
I have been with Plusnet/metronet for years and have no intention of moving to another provider
I like the reliability and sensible geographical helpline
I dont mind paying postage.
I'm just down the road from plusnet and could also collect it from your office
Please let me know either way
Community Veteran
Posts: 3,816
Thanks: 449
Fixes: 6
Registered: ‎05-04-2007

Re: OLd Router

The routers are generally sent out from a non-Sheffield based warehouse (can't remember where it was).
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: OLd Router

Hiya,
If you're just down the road, you're more than welcome to come down and pick it up.
Just ask for James Bailey and I'll pop down with a router.  Save yourself £7 Smiley
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: OLd Router

Quote from: Alex
The routers are generally sent out from a non-Sheffield based warehouse (can't remember where it was).

We've got a few here too.
Community Veteran
Posts: 3,816
Thanks: 449
Fixes: 6
Registered: ‎05-04-2007

Re: OLd Router

Thought I'd mention it in case you hadn't Smiley
VileReynard
All Star
Posts: 11,186
Thanks: 305
Fixes: 11
Registered: ‎01-09-2007

Re: OLd Router

Quote from: Jameseh
Quote from: Alex
The routers are generally sent out from a non-Sheffield based warehouse (can't remember where it was).


Perhaps you should bring them in-house?
On two separate occasions the order for the router didn't "go" and the request had to be repeated.
Not a problem for me on either occasion - but it could have been.