DNS servers failing

[#1]

Quote from: artificer

looks like it's back to business as usual.  well done engineers.  all my sites are back up and running.

Not quite! Few more sites still down. Plusnet site down

[#2]

Quote from: MattyC

. The issues were impacting our ability to get the status up.

Why not host your service status messages on a different ISP?  At least you'd be able to post status messages when your network gums up.

[#3]

"24 hr support has gone"
wtf when did this happen
its like the ticket support and live chat
i kept telling them the ticket support was beyond bad as i could never find it easily, and then they tell me it was replaced by live chat which just like the ticket support i can never find

[#4]

Quote from: goldenfibre

Not quite! Few more sites still down. Plusnet site down

Which sites other than Plusnet's?

[#5]

I like live chat - far better than waiting on the phone call for over 50 minutes! I rather live chat stay there

[#6]

Quote from: Tigger

Problems started some 9 hours ago here. ZERO response from Plusnet until recently. Taking down residential overnight support = BIG mistake But Business support would have been in, and must have known something was wrong, yet no posts anywhere. Not service status, this forum, or Facebook, all of which were accessible to us throughout. And we are paying MORE this year for Plusnet residential, and yet getting less support. This is the sort of behaviour I would expect from BT or Orange, but not from Plusnet. Done us proud?? NOT THIS TIME

I believe Plus Net is owned by BT.......

[#7]

I earlier received this email from PlusNet:

Service: Other
Posted: Thu, Sep 10 2015 at 09:27:02
Subject: Website and connectivity issues
Our website and internal systems are currently experiencing issues.
In addition, some customers may have trouble connecting to the internet.
If you find you are affected by this please reboot your router in the first instance.
Our engineers are investigating alongside our suppliers, and once we have more information, we'll provide a further update.
Apologies for the inconvenience caused.
Kind regards,

Would it not have been possible to give a more informative explanation, referring to this topic at least so that people might understand better what the problem is and how they can adjust their settings to get round it? Rather than just leaving everyone just reading that email in the dark? Some people might never visit these forums.
The standard response whenever one communicates with PlusNet the standard answer seems to be "reboot your router" - but that's not the solution here.

[#8]

Quote from: AndyH

Which sites other than Plusnet's?

Just the plusnet site (member) all other sites seem working 99% now.

[#9]

So why say a few more sites being down? 

[#10]

11.20 still portal down 
The connection has timed out
The server at portal.plus.net is taking too long to respond.
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

[#11]

Quote from: AndyH

So why say a few more sites being down?

gaming site but it working now

[#12]

It's down for Plusnet/non-Plusnet connections.
But is there something you urgently need from the portal?

[#13]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\System32>ping www.plus.net
Pinging portal.plus.net [212.159.8.2] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.159.8.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\System32>

[#14]

Sheesh. PN are quick to lock duplicate threads, but lousy at feedback on the one left open..

[#15]

Quote from: alext05

Such a persistent investigator and defender on behalf of folks that love us back! Must be very hard to do it for free!

It was a serious point if there are peering issues or internal issues just affecting the Plusnet site.
Max is known for years about how he tries to create storms in a teacup - it's why I was questioning the validity in his comment.