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Sorry but I've checked the account and can't see anywhere that we've said you haven't been paying via direct debit? The account is with our billing team at the moment as the DD has been cancelled so the payment that was processing hasn't gone through. They'll check and remove any incorrect charges from when you left and close the account down.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.