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Customer Service

dkeirs
Newbie
Posts: 4
Registered: ‎29-08-2020

Customer Service

Where is this great Plusnet customer service that is advertised.  Absolute joke!  My internet connection was down for over 12 hours on Saturday and I raised a ticket using my mobile as a hotspot to get online.  Although my service is back online and at a slower speed I have heard nothing!  Is 3 days the normal wait time for someone to get in touch!  I think with this I should be compensated in some way or able to leave such a poor provider penalty free.  False promises from the honest broadband provider I would say!

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 28,397
Thanks: 6,226
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Registered: ‎11-01-2008

Re: Customer Service


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