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Customer Service

FIXED
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Newbie
Posts: 3
Thanks: 3
Fixes: 1
Registered: ‎10-04-2020

Customer Service

I have tried several times today to access customer service, at one time actually getting a message to try again later. Why is there such difficulty? it is supposed to be 'award winning' but I can't imagine what the award was. I appreciate there were great difficulties in the early part of the Covid 19 crisis, but surely service should have improved by now. It is so frustrating to constantly get a message that 'we are experiencing an extremely high number of calls'. Is that just an excuse for not having enough support staff? Most other companies at least tell you the expected length of wait or what your position is in the queue. I have only recently moved to Plusnet and I am regretting it already.

4 REPLIES 4
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Moderator
Moderator
Posts: 23,921
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Fixes: 1,071
Registered: ‎11-01-2008

Re: Customer Service


Moderators Note


This topic has been moved from Fibre to Plusnet Feedback

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 189
Thanks: 45
Fixes: 20
Registered: ‎31-03-2020

Re: Customer Service

Hi @jb1951, sorry to hear of the trouble you're having getting in touch. If there's anything I can assist with, feel free to drop me a PM and I'll be glad to help out.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
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Newbie
Posts: 3
Thanks: 3
Fixes: 1
Registered: ‎10-04-2020

Re: Customer Service

Fix

Hi

Eventually got through and wonderful female operator got on to the problem and it has since been sorted. Faith restored!

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Plusnet Help Team
Plusnet Help Team
Posts: 189
Thanks: 45
Fixes: 20
Registered: ‎31-03-2020

Re: Customer Service

Glad to hear @jb1951. Always happy to help if needed in the future!

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team