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Customer Relations Team - The Last Year

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Customer Relations Team - The Last Year

For a laugh, I thought I would look at how many Plusnet staff members have announced that they are part of the CRT in the last twelve months, with the date of their last activity and the number of post that they have ever made.
(This number may include posts made before joining CRT and activity does not equal last posting date, just the last time they logged on or posted)

plusnettony 14/08/15 1801 (4.594 per day)
alexdevine 29/07/15 138 (0.364 per day)
Dan H 17/01/15 248 (0.372 per day)
Adam C 21/07/15 1050 (0.351 per day)
Cruise85 30/06/15 105 (0.276 per day)
Jack T 23/06/15 93 (0.253 per day)
LukeS 20/08/15 201 (0.429 per day)
MattyC 20/08/15 1789 (3.600 per day)
Aled 10/11/14 20 (0.051 per day)
SAB 06/03/15 73 (0.193 per day)
Matthew Wheeler 20/08/15 1982 (1.494 per day)
JoshuaC 06/05/15 167 (0.696 per day)
AndyT 21/07/15 141 (0.374 per day)
catelliott 20/08/15 241 (1.230 per day)
samberesford90 17/07/15 3 (0.014 per day)
Ben B 05/08/15 34 (0.199 per day)
KatC 08/07/15 60 (0.324 per day)
KirstyA 12/08/15 9 (0.117 per day)
LeeL 04/06/15 6 (0.076 per day)
joclark 27/07/15 125 (0.762 per day)

4 REPLIES
Community Veteran
Posts: 26,542
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Registered: 10-04-2007

Re: Customer Relations Team - The Last Year

The other main responsibility of this team is dealing with complaints. That we see so little of them on here suggests their other role is taking most of their time!
jelv (a.k.a Spoon Whittler)
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SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
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Registered: 21-09-2009

Re: Customer Relations Team - The Last Year

Yes, I have seen the frustration in some of the post of the regular CRT posters when things get to them recently.
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Customer Relations Team - The Last Year

I'll provide a response to this shortly.


A number of the guys above have left the CRT department, so won't be posting on the forums too much. For the interest of ownership, and the less cycling of names you guys see, we are now dedicating certain people to the forums and other social media channels within CRT.
The names you will see on a regular basis are myself, Harry Beesley, Ben Babinski, Matthew Wheeler, Chris Parr and Adam Walker. At the moment, we are in holiday season so quite a few of us have taken annual leave. This, combined with the inlife training Harry mentioned here, means that we have been very thin this week in particular. Apologies for this, but hope it clarifies (in particular for this week).
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Mayfly
Aspiring Pro
Posts: 1,091
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Registered: 04-06-2009

Re: Customer Relations Team - The Last Year

I guess some of them may well have moved on by now.