Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
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Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
30-03-2020 10:49 AM
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I think these are all true, but feel free to correct me if I'm wrong:
- There are many Plusnet Mobile customers who struggle to get a mobile signal at home.
- The lockdown means we need a good signal at home more than ever before.
- EE provides Wi-Fi Calling, and they are owned by BT, as are Plusnet.
- Both Plusnet and EE use the same infrastructure.
- Plusnet SIMs (at least my Pay Monthly SIM) already allow the relevent WiFi Calling settings to be switched on if you have a suitable Andriod phone.
- The decision to stop Plusnet customers using WiFi calling is purley commercial. i.e. If you want to use it, pay extra by going to EE.
- Allowing WiFi Calling would not actually cost Plusnet anything
I don't disagree with the underlying business philosophy of Plusnet as ano frills mobile provider, but we are all living through something extraordinary at the moment and if technically possible, I believe that those sorts of commercial decisions should temporarily abandoned for the benefit of us all.
So Plusnet, if you can, why not enable wi-fi calling to help customers who struggle with their mobile signal at home to communicate during this time of crisis?
If it's not possible, fine - but please explain why it's not possible.
Re: Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
30-03-2020 3:07 PM
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If you don't persuade Plusnet, you might consider how far the options for phoning and texting available in WhatsApp (and similar apps) meet your needs?
Re: Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
30-03-2020 3:36 PM
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As BrightonRock advises, use WhatsApp or similar. Video calls are also possible. Google Duo works too, with Android.
I use BT Mobile (EE) and fortunate enough to have their WiFi Calling option.
Re: Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
05-04-2020 1:02 PM
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It has never been clearly explained that "Proud to use the EE network" does not mean "Same as the EE network" …
- No voice over 4G
- No access to the 800MHz band
- No WiFi calling
- No short code texting
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Corona Virus Lockdown & Wi-Fi Calling & Texts - Why not enable for the duration?
19-05-2021 1:31 PM
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