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Contacting Customer Support From A Mobile Phone

alanf
Aspiring Pro
Posts: 1,931
Thanks: 77
Fixes: 1
Registered: 17-10-2007

Contacting Customer Support From A Mobile Phone

I notice that the Help And Support pages say to call Plusnet on 0800 432 0200 from a landline or  0345 140 0200 from a mobile. This was good advice when calls from mobiles to 0800 were chargeable and therefore more costly than calling 0345 numbers (which many people have included in their packages).  However,  contacting 0800 would now seem to the better (or at least no worse) choice for customers as "Calls are free of charge from all consumer landlines and mobile phones".
http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 789
Fixes: 171
Registered: 25-03-2015

Re: Contacting Customer Support From A Mobile Phone

I have actually raised this previously closer to when the change to 0800 numbers from mobiles came in.
I'll try and find out what's happening with that update to the site.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team