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Contact etc

BB
Grafter
Posts: 81
Thanks: 6
Registered: ‎19-02-2011

Contact etc

Hi, I have been a customer for many years and have always been pleased with customer relations.

However I am gradually losing faith and not impressed of late.

I rang to query my bill and then asked to be transferred to Cancellations dept. He would not do this for me, I kept cool but terminated the call. I contacted them myself .

I get emails from PN listing open questions, but am not able to respond to them.

No point calling to complain , it takes too long, life is too short. No way of emailing.

If I was not still in contract I would have terminated . Totally disgusted

6 REPLIES 6
gavmoulds
Hooked
Posts: 8
Registered: ‎12-07-2021

Re: Contact etc

I have given up with plusnet. They claim award winning customer support. I have manged to log 2 complaints. Both have been completely ignored. They have now increased my monthly payment by 18 pounds a month and they simply will not respond. Dreadful.

 

bmc
Hero
Posts: 3,382
Thanks: 1,130
Fixes: 51
Registered: ‎28-02-2017

Re: Contact etc

@BB 

If you have an open question Login to your Members page and, once you find it, you can reply there.

 

Brian

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Contact etc

Thank you for your time on the phone today, it was a pleasure speaking with you Smiley

 

I will absolutely review the call and I will post a response here, which is an open ticket in my own personal pool.

 

You can reply on this and I will pick this up on my working days, I will be out of the office at the weekend and back in Monday if you need me further.   

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
gavmoulds
Hooked
Posts: 8
Registered: ‎12-07-2021

Re: Contact etc

What the hell are you talking about.

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Contact etc

@gavmoulds 

Who are you talking to and what are referring to?

I can see you have a problem from your previous posts, if you can start your own thread with a bit more information then we can all try and help.

Townman
Superuser
Superuser
Posts: 23,244
Thanks: 9,754
Fixes: 162
Registered: ‎22-08-2007

Re: Contact etc

@Alex 

They never came back after the staff response last September.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.