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Communicating with PlusNet

Bristolgrumpy
Newbie
Posts: 1
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Registered: ‎24-03-2017

Communicating with PlusNet

Communicating with PlusNet on sensible matters is very very difficult. I want to stop them sending personalised stuff that is at best irrelevant and at worst upsetting. Today I received yet another unwanted email about Mother's Day. I cannot find any way to simply turn this stuff off. And, of course, PlusNet does not accept emails from us customers. If, PlusNet, you manage to profile your customers' preferences, stick to them. If you have not profiled us, then get on with doing what you do very well (broadband, etc, services), and let us get on with our lives. And start accepting emails from customers. And if anyone who reads this post knows how to get simple messages through to the bosses at PlusNet without having to go through a clumsy process, please encourage them to tell all of us users how to use that method.

8 REPLIES
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Communicating with PlusNet

You can change your contact preferences here. (Log in required) 

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 26,746
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Registered: ‎10-04-2007

Re: Communicating with PlusNet

There really ought to be a link to that page in the footer of every email (except billing notifications and relating to questions/tickets).

jelv (a.k.a Spoon Whittler)
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rongtw
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Re: Communicating with PlusNet

@jelv that's a bit too sensible .

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Plusnet Staff
Plusnet Staff
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Registered: ‎22-08-2015

Re: Communicating with PlusNet

Hi there @Bristolgrumpy I am sorry to hear you aren't interested in getting marketing emails from us. As already mentioned you can change your marketing preferences by following the link above.

 

You'll be able to choose how you would like to hear from us, whether it be by post, email, text message or phone.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Jonpe
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Registered: ‎05-09-2016

Re: Communicating with PlusNet

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?

Community Veteran
Posts: 26,746
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Registered: ‎10-04-2007

Re: Communicating with PlusNet

Contacting you by phone when you have told them you do not want to be contacted by that method? This is the link you need: https://ico.org.uk/concerns/marketing/spam-texts-and-nuisance-calls/

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
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Registered: ‎22-08-2015

Re: Communicating with PlusNet


@Jonpe wrote:

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?


I am sorry to hear of this. I have now notified our Marketing team of your preferences.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
rongtw
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Re: Communicating with PlusNet

@Anoush  sorry but i have to ask , 

how come the marketing team cant see his preferences ??  already

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .