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Cold Call from Plusnet Genuine???

FIXED
janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Cold Call from Plusnet Genuine???

Just now i got a cold call on my landline...asking if i was happy...it took me 5 mins to understand that much,because of her terrible (sounded chinese) accent. I had to tell her that there was no point talking anymore cos i really couldnt understand her accent,i said this politely and also pointed out that i switched to plusnet because im hard of hearing and plusnet have callers who speak clearly!!! She slammed the phone down on me!!! I was shocked...are plusnet employing arrogant foriegn speakers...or was this a phone scamHuh?

Moderator's note by Dick (Strat) All caps removed as per Forum rules

13 REPLIES
BrightonRock
Pro
Posts: 230
Thanks: 75
Fixes: 5
Registered: 09-04-2016

Re: COLD CALL FROM PLUSNET GENUINE???

Do you have the number that the call came from?

janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

yes...the number is 01143073836

janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

yes.....the number is01143073836

Community Gaffer
Community Gaffer
Posts: 3,148
Thanks: 1,788
Fixes: 69
Registered: 22-02-2016

Re: COLD CALL FROM PLUSNET GENUINE???

Fix

Judging from this link, this looks like it was a genuine call from plusnet?

http://who-called.co.uk/Number/01143073836

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Browni
Aspiring Hero
Posts: 2,109
Thanks: 704
Fixes: 45
Registered: 02-03-2016

Re: COLD CALL FROM PLUSNET GENUINE???

I had a cold call from that number in September last year and it was Plusnet asking if I was happy with the service.

I ended up signing a new 2 year contract!

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Now you lot are going to suffer because my current ISP doesn't run a forum Cheesy
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: COLD CALL FROM PLUSNET GENUINE???

Hi there,

 

I've looked into your account and it appears to be from our outbound sales team. We call our customers from time to time to make sure they're happy with their service.

 

I'm really sorry to hear of your experience. I've arranged for this to be investigated and feed back passed to the agent.

 

All our team are UK based and we try to ensure we provide the best possible customer service.

 

Once again, apologies this wasn't the case for you on this occasion, this will be dealt with internally.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: COLD CALL FROM PLUSNET GENUINE???

How can we ensure that we are not spammed by these unwanted calls?

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: COLD CALL FROM PLUSNET GENUINE???

If you go here you should be able to opt out of marketing calls.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: COLD CALL FROM PLUSNET GENUINE???

Signed out. Took weeks to get y our company to admit it was you cold calling. Asking for peoples' security information is really out of order on cold calls. You really do not have any concern for customers at all, not a single jot.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

You were bang on!! Had to call back because of internet probs...ended up shackled to a 2 year contract because i needed a new router!! Routers cost £45 inc postage...but on contract it comes free...ish!!! Still...im fairly happy!!!

janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

Thank You for your prompt apologies.....its a pain when you are profoundly deaf and get by mostly by lipreading,but for some reason i'm lucky enough to understand clear uk accents on the phone...which is why i find plusnet so helpful,so it was a shock to be called by someone with foreign accent...and to have the phone slammed down me,maybe the caller felt defensive...has issues to do with race...god knows,hope she understands it was purely based on my hearing disability...nothing else!!

janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

Thank You for that...fixed now! No more confusing calls!

janeriley
Hooked
Posts: 7
Registered: 13-02-2017

Re: COLD CALL FROM PLUSNET GENUINE???

Thanks to you...we were shown the opt out option for cold calls....yippee!!!