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Claim cashback £75

Angie2311
Newbie
Posts: 1
Registered: ‎10-07-2019

Claim cashback £75

Hi I signed up the broadband 07/07/19 via money saving expert which includes £75 cashback.
I paid the 12 month fee, the service is running but I havent received the reward email for claiming the £75.
Would you please let me know what I should do to claim it?
Thank you!
10 REPLIES 10
Plusnet Help Team
Plusnet Help Team
Posts: 1,466
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Claim cashback £75

Hey @Angie2311,

Thanks for reaching out to us.

I'm sorry to hear you have not received a redemption email in regards to the cashback that was advertised when you signed up. Please accept my sincerest apologies for the frustration caused.

I have checked over your account and provided a further response over a support ticket here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Podge
Newbie
Posts: 3
Thanks: 3
Registered: ‎05-09-2019

Re: Claim cashback £75

HI

I have the same problem.

Seems to be a few of us not recieving our emails to claim the £75 cashback.

Is there a large scale fix for this or is it a case by case basis?

Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Claim cashback £75

Hi @Podge, thanks for your post.

 

We're showing that the deal is what's known as an 'Affiliate' offer, which would usually be redeemed via the website that you signed up on - although there are a couple of exceptions.

 

With that in mind - how was it that you signed up?

Highlighted
Podge
Newbie
Posts: 3
Thanks: 3
Registered: ‎05-09-2019

Re: Claim cashback £75

Hiya I signed up over the phone after failing to complete my application through Money Saving Expert you called me back the following day. It said you recieve an email within ten days but after checking all folders I have not received one. The man I signed up with even opened a question on my behalf. Seems a few people are experiencing this problem.
Plusnet Help Team
Plusnet Help Team
Posts: 1,673
Thanks: 304
Fixes: 95
Registered: ‎26-03-2018

Re: Claim cashback £75

Hi @Podge,

 

Thank you for confirming those details, I'm sorry that you've not yet received your cashback redemption email.

 

I've checked your account and can confirm that you're definitely eligible for the cashback, but I can't find your details on the cashback portal. I have raised this to our marketing team and have asked them to send you the cashback and will contact you via ticket on your account once I've received a response. This should be within the next five working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Podge
Newbie
Posts: 3
Thanks: 3
Registered: ‎05-09-2019

Re: Claim cashback £75

Hi @EmilyD
Your help is appreciated 👍
I will await my er......ticket 🤔😁
YM7
Newbie
Posts: 1
Thanks: 1
Registered: ‎14-11-2019

Re: Claim cashback £75

I have the exact same problem. Been told that I should have received an activation e-mail but no such e-mail was ever received. Seems it's my fault that I did not respond to a non existent e-mail !!

Plusnet Help Team
Plusnet Help Team
Posts: 1,159
Thanks: 195
Fixes: 40
Registered: ‎07-12-2017

Re: Claim cashback £75

Hi @YM7, I have taken a look into the cashback offer you signed up to and provided further information on how this would be claimed on the open ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
abibilton
Newbie
Posts: 1
Registered: ‎16-01-2020

Re: Claim cashback £75

I'm glad I'm not the only one who is really struggling to get anywhere! Sad

 

I signed during the black friday deal when there was £75 cashback. Unfortunately plusnet haven't got the right code on my account so haven't recieved any cashback, and struggling to get anywhere with advisors! Surely if you signed up at the right time with the promotion going on, there isn't any problem?

 

Please can someone advise what to do?  I don't know why this is so difficult 😕

Thank you

Tags (1)
Plusnet Help Team
Plusnet Help Team
Posts: 1,159
Thanks: 195
Fixes: 40
Registered: ‎07-12-2017

Re: Claim cashback £75

Hi @abibilton, I am really sorry for the issues you have had here. I have taken a look into this for you and provided a more detailed response you can view on the account here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team