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'Chat' not working from 'Contact us' link

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

'Chat' not working from 'Contact us' link

See this thread for more details.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

6 REPLIES 6
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: 'Chat' not working from 'Contact us' link

As you're on line @jaread83 any chance of picking this one up?  A bit embarrassing that access to 'Chat' doesn't work from the Comminity header link.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: 'Chat' not working from 'Contact us' link

This isn't related to the Community and I don't have any information that would be of any use to anyone regarding this. The Chat stuff is controlled by another department.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: 'Chat' not working from 'Contact us' link

Thanks @jaread83  is there a better place to flag this error - or can you pass it on?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: 'Chat' not working from 'Contact us' link

I have a feeling the right people already know. @LouisaMartin is probably the best person to ask about this to be honest as she might know whats going on.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: 'Chat' not working from 'Contact us' link

Thanks Jack.  It could be one of the reasons why we continue to get a number of reports of 'Chat' being unavailable, so quite an important thing to fix.  Embarrassed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mav
Moderator
Moderator
Posts: 21,516
Thanks: 4,395
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Registered: ‎06-04-2007

Re: 'Chat' not working from 'Contact us' link

Moderator's note:

Thread locked in favour of the link mentioned in the OP especially this post by @Gandalf

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still