Chat is rubbish!!!!
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- Re: Chat is rubbish!!!!
Chat is rubbish!!!!
23-08-2015 9:16 PM
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so now i have to que for a further 25 minutes to be told same?
Re: Chat is rubbish!!!!
23-08-2015 9:38 PM
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Re: Chat is rubbish!!!!
23-08-2015 9:43 PM
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over a day to reply to tickets?? so no point in me raising one to be fair is there and yet im stuck with shitty slow speeds (AGAIN) yea im not suppose to swear in here but why bother speaking nice time and time again?
Re: Chat is rubbish!!!!
23-08-2015 9:45 PM
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just took me well over 1 hour to download 134mb (open office)
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Re: Chat is rubbish!!!!
23-08-2015 10:10 PM
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I too am on fibre and am getting 8.4Mbps. I thought mine was bad till I saw yours!
I tried to raise a ticket but found they have done away with them and want you to use chat, which isn't available after 9:00pm. So I phoned them and wait over half an hour before speaking to someone. If I had waited much longer I would have probably been cut off as their phone lines close at 10:00pm
Contacting Plus Net is becoming a real pain.
rant over, I'm going to bed.
Brian
Re: Chat is rubbish!!!!
23-08-2015 10:47 PM
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its about time they stopped ,, take one step backwards an realize they made a Bo Bo again,,,,,,,, but i fear its going to be too late before they admit it
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Re: Chat is rubbish!!!!
23-08-2015 10:59 PM
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ive been with PV coming up 6 years and never known it this bad ...sadly im stuck in a contract and i know PN wont let me out of it without stupid chargers
Re: Chat is rubbish!!!!
24-08-2015 7:23 AM
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Quote from: spraxyt They close at 9pm. I assume that means anyone waiting at that time gets disconnected.
@CRT,
Can you verify this please?
Elsewhere on here, you've advised that all phone calls dialled before 10pm but not answered by 10pm will still be dealt with and not abandoned. Surely the same principle should apply to queued chats at 9pm?
Until such time as the demand / need to contact support is brought under control, these restricted access times to the support channels need to be removed. The best way to address call volumes is to get effective control over your supplier - BTw / BTOR.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Chat is rubbish!!!!
25-08-2015 1:59 PM
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Unfortunately as you have a open order to transfer away we can't test your line or raise a fault to our suppliers.
@brianhabby
Our tests have shown a potential capacity issue in your area which our faults team are investigating.
@Townman
I'm getting clarification on that.
[EDIT]
The queue for Chat closes at 9pm however if there are any chat's still in the queue then advisors will stay until 9:15pm to pick any up.
Re: Chat is rubbish!!!!
25-08-2015 10:16 PM
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Our tests have shown a potential capacity issue in your area which our faults team are investigating.
how many times has this been used as the cause for speed issues? surly with the size of plusnet now they can get this sorted?
your happy enough to run around doing deals for new customers but whats the point in throwing all this money away if ur network cant handle the traffic?
i can tell you know my speed issues are down to 1 of two things... either ur network not coping with traffic or BT messing around
i know u cant do checks as ive placed a order but to be honest there wouldnt be any point in me raising a fault because i would just get passed from pilar to post
p.s even tho when i called i said i placed a order els where the CSR on the phone made no attempt to try and get me to stay....... kinda suprised in all honestly as i thought u would at least try (as with all ISP orders u can cancel within x time)
Re: Chat is rubbish!!!!
26-08-2015 1:16 PM
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Re: Chat is rubbish!!!!
26-08-2015 1:28 PM
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Re: Chat is rubbish!!!!
28-08-2015 7:07 PM
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Quote from: Matthew @warbleeder
In this case it's not our capacity that's the issue it's the capacity at the exchange which we have no control over.
then this mean people are paying for a service there not receiving right? specially if its happening everyday
and to be fair if this is the care .... i would like to know where the he ll the billions of pounds are going that BT get every year!
i was on fiber but yet if im getting less than 100kb per sec download speed i may as well be on dialup right?
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