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Call centre support

Doherto
Newbie
Posts: 2
Registered: ‎29-03-2013

Call centre support

I have just spoken to the customer support team re my account and options. I run a sales and service business and understand that every time a customer calls the office their impression of our business is in the hands of the person who answers the phone. I must therefore give the most positive feedback for the quality of care and support I received this afternoon. I have some great people in my call centre but they can learn a lot from the experience I have just had talking to PlusNet. Brilliant. If I had any thoughts of changing supplier, the level of professionalism I just experienced, guarantees my loyalty.  ( and no it was not a relative )    If your system has any way of rewarding your staff find out who I spoke to and reward him please.  Doherto Smiley
6 REPLIES
Moderator
Moderator
Posts: 27,341
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Call centre support

Welcome to the forum Doherto Smiley
Pleased to hear you had a good experience with CSC.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Call centre support

Can you give an approximate time
Doherto
Newbie
Posts: 2
Registered: ‎29-03-2013

Re: Call centre support

Shortly after 17.00 today, just before I started this thread
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Call centre support

with that information there is an extremely good chance they can find the culprit  Grin Grin
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Call centre support

I thought I would add, every time I have called PN, I have always been dealt with politely, professionally, and my enquiry has always been dealt with or passed to the right person properly.
Compared with Talktalk, and BT... PlusNet are a dream!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Call centre support

I've found who it was that you spoke to!
Many thanks for your feedback on your experience from when you called in. We have an internal 'Recognition Forum' which I've added Phil to.
Chris Pettitt
Cloud Environments Engineer