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Call Statistics

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Call Statistics

Telephoned in yesterday as call stats said only 3 waiting. Had a voice announce saying that I would be waiting approximately 10 minutes. Is this new?  If so, how can it tell the length of time as there is no knowing how long any particular call can take? 
Occasionally I come across an answer system that tells you what place in the queue you are and this seems to me to be more useful.
4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Call Statistics

Hi Poppy,
The "ten minutes waiting" message is something that the CSC add manually when call times are in that region of time.
It's possible (or probably) that the amount of time that people were waiting had dropped when you were calling and the CSC hadn't had a chance to amend the message on the phones by that point.
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Re: Call Statistics

Thank you for the explanation.
Moderator
Moderator
Posts: 18,216
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Call Statistics

how long did you have to wait poppy?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

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Re: Call Statistics

I actually gave up as it was longer than 10 minutes (although not complaining about that - call was 'free' anyway).
Wasn't in the mood for hanging on so I sent in a ticket which was about a house move and re-provision of broadband. There was no reply this morning, so in excess of 12 hours and still don't know if it has been activated (the green DSL light is lit and steady).