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Broadband

Squib
Grafter
Posts: 33
Thanks: 5
Registered: ‎01-11-2016

Broadband

My phone line is noisy and is over 1 thousand metres from cabinet ,why have I been sold fibre broadband?

2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband

At over a 1000 metres to the cab fibre is still viable http://www.thinkbroadband.com/guide/fibre-broadband.html

The fact that you have a noisy line isn't something which would be known as part of the ordering process and in any case the noise source may not be between you and the cab

Have you reported a voice fault (noisy line) as that is the first step to getting it sorted

Have you checked the forecast speeds here http://www.dslchecker.bt.com/

 

EDIT

I just saw that you had another thread running so the above is only partly relevant https://community.plus.net/t5/Fibre-Broadband/Broadband-speed/m-p/1392017#U1392017

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Broadband

My colleague has picked up the other thread in question.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet