Broadband "usage allowance"

[#1]

I've just sdigned up with PlusNet with the Unlimited Fibre plan.  But what's all this about "usage allowance."? 

I assumed that I could download and upload as much as I want.  Like with Virgin Media, my present supplier. I do a lot of surfing on the internet each day.  I don't want to be limited in how long I can go on the service without being penalised!  Because I almost certainly will.

Am I getting this wrong, in which case why is the service called UNLIMITED Fibre?

Thanks.

[#2]

It is unlimited. Where are you seeing this message?

[#3]

Saw it in the current handbook.  But I then looked on the internet, and this should only apply to old packages, when there were these limits.  Might be a good idea for PlusNet to remove this page from their current handbook! 

[#4]

Yes, you can ignore it. Some people may still be on this old legacy product as Plusnet does allow this.

[#5]

Hi there.

I can confirm that our unlimited packages have absolutely no usage allowances. I think I (With the help of a few house mates) got up to around 3TB in a month a few years ago, although I've not been close to that since.

Thanks for flagging that it's still showing in our handbook, I'll raise this with the appropriate team.

[#6]

Moderator's note(s):

Thread moved from ADSL Broadband to Plusnet Feedback.