Understood, and whilst a lengthier notice period might be desirable, I'm still of the opinion that you have time to prevent a transaction from clearing if you contact your bank shortly after you receive the notification.
I guess the debit/credit card aspect of things that glloyd raised could be resolved by making some code modifications to both send the notification and bill the customer three days later than what we currently do. The billing platform is quite a monolithic beast though so this won't be as easy to do as it may appear on face value.
| Quote from: giro |
I repeat that if at anytime a wrong amount is taken from my bank
without allowing adequate time to cancel it
It will be treated as If a fraudulent payment has been taken from my account and i will pursue plusnet over the matter
in the county court
|
That's your prerogative of course, but I maintain that we're not in breach of any banking regulations and was merely pointing out that it would be less hassle (and probably cheaper) for you to contact our helpdesk in the event of any problems with your billing (which at the moment are purely hypothetical).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
