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Bill payment

rongtw
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Bill payment

I cant remember if i have mentioned this before .

I chose not to pay via DD and i pay from my debit card it suits me , and no doubt several others .

Problem is today is my due date , and i cant pay Roll_eyes there is no way to make a payment , no link to pay now on account

cant make a payment now  untill i get cut off when PN system says no DD payment taken !

I cant even see how much my bill is Undecided

When if ever will PN get a decent payment system , lost track of how long we have been promised a new system

Pathetic how i have to wait to get services cut off before i can pay my bill .

PS chat and phone not available at this time 0700 am

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18 REPLIES 18
rongtw
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Re: Bill payment

have just tried the search Shocked 

the oldest it finds is from 2014 !!!!  new billing system , no doubt some will find one even older

https://community.plus.net/t5/Plusnet-Feedback/new-payment-system-aint-coming-fast-enough/m-p/118313...

I cannot believe 3 YEARS !! to get a payment system , Cumon PN get your act together !!!!

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
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Re: Bill payment

well 10.45 , still cant pay my bill , havent had failed billing screen  phone busy Sad  trying chat Shocked  20 people waiting since 10.30 ,, wow now am 18 in line Roll_eyes

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
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Re: Bill payment

Eventually 11.20 i got to be able to pay my bill Crazy2

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
MauriceC
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Re: Bill payment


@rongtw wrote:

have just tried the search Shocked 

the oldest it finds is from 2014 !!!!  new billing system

You didn't try hard enough. @rongtw I got back to 2009 and that referred to a post a year previous.  CheesyGrin

Not long to wait now though, it's coming 'soon'.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rongtw
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Re: Bill payment

@MauriceC  WOW 2009 Roll_eyes  8 years and still waiting Crazy2

Unbelievable,,,,,,,,,,,,, so i dont think any PN staff will post here  Lips_are_sealed

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Gandalf
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Re: Bill payment

Were you unable to make your payment by going to www.plus.net/pay?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
rongtw
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Re: Bill payment

@Gandalf  i tried your link out of interest  

Capture .PNG

 

 yes this morning that link did not offer me the chance to pay Sad  as there was no Bill available to pay ?

what actually happend was the good lady on Chat , cant mention her name she reset my account somehow and then i got the email to pay Thumbs_Up

Give a thanks to her from me

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
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Re: Bill payment

@Gandalf  In all honesty something needs to be done about PN,s payment system ASAP




 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
ScottStorey
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Re: Bill payment

Your bill wouldn't have been generated yet. The bill run normally finishes by about mid day at the latest.

 

That billing project has been going about 8 years, when I started at Plusnet 4/5 years ago I was told it was "coming soon".

 

I later found out that a member of staff, who was specifically hired for the billing project, hadn't started on it at that time and it had progressed nowhere.

rongtw
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Re: Bill payment

I normally get the unpaid billing Email on a morning ?Huh

or sorry we cant take a payment ,  click on link to acknowledge and pay later ,,,,, but today i got nowt

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Gandalf
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Re: Bill payment

Hmm, from your account it looks like you were sent this service notice by email at around midday.

 

EDIT: I've just re-read this thread.

As ScottStorey pointed out, it looks like the billing run is mid morning-midday.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
rongtw
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Re: Bill payment

@Gandalf  somthing strange going on today Roll_eyes  your link shows Capture.PNG

 

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Gandalf
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Re: Bill payment

It looks like my service notice link is broken. Cry

Thanks for letting me know, I'll flag that up.

 

You should be able to check the service notices (and tickets too) here

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
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Re: Bill payment

I've done some digging and investigating and it looks like this is down to agent error (me).

 

I should have removed the SN part of the service notice ID to make that hyperlink work.

 

If you click on: https://www.plus.net/wizard/?p=view_service_notice&id=325354058 that should work.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet