Big Disappointment - waynem
@ waynem
The waiting so far seems to be due to the fact that we needed to install a line for you. That process can take a few weeks I'm afraid. I can see that everything should be set for the 25th.
So everything seems to be progressing as normal to be honest, do let me know if you've got any other concerns though.
The waiting so far seems to be due to the fact that we needed to install a line for you. That process can take a few weeks I'm afraid. I can see that everything should be set for the 25th.
So everything seems to be progressing as normal to be honest, do let me know if you've got any other concerns though.
I sorry adam but the info you have there seems incorrect to me , my install date etc is for 24/07/2012 !!! also it should have been the 13 th but the information was incorrectly entered by plusnet staff which meant order was refused ! which meant that it fell to 24th ...off course i,m not happy ...i,m even less happy when you put the 25th ! ...really ..what is going on ????
my bad, the confusion arose that information on your account for the broadband order shows as the 25th. However both that and the phone order are due for the 24th apologies, it;'s an honest mistake.
I can't see anything on the orders or your account that points to that, can I ask why you think that was the case? BTW I'm not challenging you on that point if you were indeed advise that by us.
Adam
Quote ! also it should have been the 13th
I can't see anything on the orders or your account that points to that, can I ask why you think that was the case? BTW I'm not challenging you on that point if you were indeed advise that by us.
Adam
Hi,
No problem, I've just read this thread: http://community.plus.net/forum/index.php/topic,105895.0.html which gives the impression that everything's in hand though. I'm happy to jump in if there is anything further that you're looking for help with.
Adam.
No problem, I've just read this thread: http://community.plus.net/forum/index.php/topic,105895.0.html which gives the impression that everything's in hand though. I'm happy to jump in if there is anything further that you're looking for help with.
Adam.
I can see from ticket 57091304 that there were some problems submitting the orders that were our mistake. I can't honestly see that we've set an expectation for a sooner date thought to be honest, however causing you to wait longer than necessary isn't right and I totally appreciate your frustration.
I sincerely apologise that we're unable to bring your install date forward I wanted to make sure we did give you a good will gesture because of this but I can see that my colleague that you spoke with on the 3rd has already taken are of that.
Adam
I sincerely apologise that we're unable to bring your install date forward I wanted to make sure we did give you a good will gesture because of this but I can see that my colleague that you spoke with on the 3rd has already taken are of that.
Adam
Adam Hi
yeh ryan (i think it was sorted that out ) the expectation thing .. was that had my details been entered correctly the second time i was given and install date of the 13th , when the order was rejected cos of the number issue a new order was placed giving the 24th ..on my first order when we were trying to get the number ported etc i was given 19th ..
yeh ryan (i think it was sorted that out ) the expectation thing .. was that had my details been entered correctly the second time i was given and install date of the 13th , when the order was rejected cos of the number issue a new order was placed giving the 24th ..on my first order when we were trying to get the number ported etc i was given 19th ..
