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What does this mean???

Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

What does this mean???

Any ideasHuh
The Question 57274808 has been released from hold and sent back to BOT - FTTC Appointments
Just want my fibre optic fitted after BT cancelled!?
22 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: What does this mean???

Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

So I wait for them to call me then?
Just wanna know whats going on?
Not had any kind of reply since last Thursday (which was "your appointment has been cancelled by BT"
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: What does this mean???

Did you get an SMS message when the cancellation was put on the ticket? Have you been informed when it was cancelled by BTw/OutOfReach?
Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

No, got no calls from anyone....was only after I called PN that I found out BT had cancellled.
Apparently I've got another appointment now for Wednesday,
But only found this out by calling PN?!
Angry
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: What does this mean???

You should at least have got emails (to your registered address) on the updates to the ticket.
I'd add to the ticket and ask why the original appointment was cancelled.
Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

Yeah, I've asked several times now, just keep being told that they (PN) don't know?
Frustrating to say the least!
Oh well....fingers crossed it happens Wednesday!
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: What does this mean???

Well I'd tell them quite bluntly to find out. You are one of many FTTC installations that have been messed up and most seem to be down to BT OutOfReach's incompetence and bad management.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: What does this mean???

I can see from ticket  57413144 that  a colleague of mine is dealing with this and an appointment is due for the 11th. I'll give him a nudge now and get this confirmed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

CHAMPION!!!

(that is unless nothing happens tomorrow........)
Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: What does this mean???

I've just checked and everything looks all set for tomorrow so fingers crossed it goes as planned for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: What does this mean???

Have I understood correctly, you now have FTTC and you current speed is 445kbps, I do hope that's a typo.
Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

Nope....no typo...fitted today....445kbps?
Wondering if maybe. Is I'm testing the speed on my phone,
But...hooked my ps3 up to it and it said the same?Huh
HmmmmmHuh
Angrypetee
Grafter
Posts: 86
Registered: ‎04-07-2012

Re: What does this mean???

Here's the results of the test I just ran
Test Date: Jul 11, 2012 21:40
Connection Type: Wifi
Server: Maidstone
Download: 455 kbps
Upload: 1846 kbps
Ping: 82 ms
External IP: 87.114.108.31
Internal IP: 192.168.1.64
Latitude: 51.4842
Longitude: 0.4211
A detailed image for this result can be found here:
http://www.speedtest.net/iphone/287468108.png
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: What does this mean???

Assuming that the ps3 was wireless have you tried a wired connection