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Bad sales line

Community Veteran
Posts: 4,890
Thanks: 129
Fixes: 24
Registered: ‎14-07-2009

Bad sales line

Just been helping with a sign-up for Plusnet Broadband via the Plusnet Telephone sales line.  I had to intervene because the sound quality on the sales line was so bad that it was nearly incomprehensible; a terrible acoustic with lots of reverberation, not to mention the background noise.  Plusnet, surely you can afford to buy your sales staff some telephones instead of the tin cans and string that it sounds like they are using?
3 REPLIES
Community Veteran
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: Bad sales line

Well it is along way to Durban you know.
Community Veteran
Posts: 4,890
Thanks: 129
Fixes: 24
Registered: ‎14-07-2009

Re: Bad sales line

I would be interested if anyone from Plusnet could comment on this.  They could easily have lost this sale as their salesman was very difficult to understand because the line quality was so poor.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bad sales line

Strange.
All Sales calls should be coming into Sheffield, so I'd be surprised if there were any call quality issues.
RR - I'm very sorry that your friend had hearing problems, I'll keep an eye out for similar reports.