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BT Openreach Engineer Failed To Turn Up

jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

BT Openreach Engineer Failed To Turn Up

Had an engineer appointment booked for today 15th between 1pm-6pm  Engineer has failed to show up not had any call to update why he never showed up i have been in all afternoon when i could have been doing other things IMHO openreach should be fined for each and every appointment they fail to turn up to Ticket ID #70765143
11 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: BT Openreach Engineer Failed To Turn Up

Hey James,
Just had a look into this for you, the fault hasn't been returned to us as of yet, and is showing as "Open - In Progress"
I'm here for another 25 minutes and will keep an eye on it for you and if they send it back to us we can arrange another appointment for you. Are you able to update your ticket with the availability?
Thanks,
Matt
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

Currently on the phone with the tech support dept trying to get an update as to why the engineer failed to show.
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

After speaking with technical support they don't know why the engineer never showed up so now it's looking like this going to have to be rebooked .
Highlighted
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: BT Openreach Engineer Failed To Turn Up

Isn't that what Matt's reply is asking about?
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: BT Openreach Engineer Failed To Turn Up

Good Morning James,
Just checked the fault, they've still not passed it back to us to ask for another appointment. Will pass this onto one of the DCT guys to pick up on Monday so that we can contact our supplier.
Regards,
Matt
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

I just hope i don't end up being charged the fee for the appointment that openreach missed .
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: BT Openreach Engineer Failed To Turn Up

You won't, it was an Openreach failure to turn up.
Regards,
Matt
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

Is there any update as to when another engineer can be booked i was supposed to receive a phone call today from someone from plusnet but this call never came.
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

Also to add im still having to put up with an overheating openreach modem that cuts out i now feel im going to have to resort in buying one from ebay since openreach failed to turn up .
Plusnet Help Team
Plusnet Help Team
Posts: 13,410
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: BT Openreach Engineer Failed To Turn Up

Hi, there's details on ticket 70765143 regarding an install for today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: BT Openreach Engineer Failed To Turn Up

.