cancel
Showing results for 
Search instead for 
Did you mean: 

How to do it?

Roberto0151
Grafter
Posts: 241
Registered: 18-05-2010

How to do it?

Having had a problem, raised a question and got a perfectly satisfactory result,  I went to close the question in order to avoid any unnecessary further correspondence but could not find any obvious means of doing so.
I expect I'm being (un)usually dumb, but have I missed any obvious button to click?
6 REPLIES
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: How to do it?

I would just add a comment that the issue is now resolved!
Roberto0151
Grafter
Posts: 241
Registered: 18-05-2010

Re: How to do it?

Yep, I take the point, but that still gives the poor devils on the help desk something extra to deal with.    Smiley
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: How to do it?

If you raised the question you should be able to close it but if it was raised by a staff member after you phoned in then you can't close it
Roberto0151
Grafter
Posts: 241
Registered: 18-05-2010

Re: How to do it?

Thanks Oldjim, that makes a lot of sense.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: How to do it?

It'll close by itself after 14 days, but if it gets in the way of opening any others (IIRC the limit is 3) then post the ticket number and ask for a DCT member to close it.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: How to do it?

Hi Roberto0151,
Thanks for letting us know, and glad it's sorted - I've closed the ticket for you Smiley