I choose to pay by BACS. Every month I receive a multitude of emails reminding me, cajoling me to pay.
Every month I diligently pay my bill at the correct time of the month. More emails arrive.
I have a Metronet account. For some reason the Plusnet system does not recognize my payment.
Each month I receive more emails threatening to disconnect my. Then my service is disconnected. Each month I have to call
Metronet/Plusnet to rectify matters.
How long will this state of affairs continue?
I never receive an apology from the staff. Why? Why? Why?
It is not my fault. It is not my problem. Will somebody please sort out this ludicrous sate of affairs.
