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Awards

glloyd
Rising Star
Posts: 1,667
Thanks: 20
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Registered: ‎06-04-2007

Awards

PlusNet may get awards for many things but one thing they won't get an award for is the speed of their web site, in particulare the portal. Waiting for the pages to load is like watching paint dry. Goodness knows what it's run on but I've run web servers on old PC XT's  many times faster. Come on PlusNet people have been complaining about this for years do something about it.
27 REPLIES
Infinity
Seasoned Pro
Posts: 6,160
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Registered: ‎19-06-2011

Re: Awards

I load at around one page per second, many pages !
chandu
Rising Star
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Registered: ‎30-12-2010

Re: Awards

Quote from: glloyd
....but one thing they won't get an award for is the speed of their web site,......... Come on PlusNet people....

To some extent I agree with glloyd.  I suffer from exactly same issue/s.  However, in my case I have put it down to my line length and the maximum achieveable speed.  I wonder if glloyd suffers from the same causes as mine i.e. how good is your line speed?
Chandu.
Moderator
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Posts: 18,838
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Registered: ‎11-01-2008

Re: Awards

It can be slow and it isn't down to line speed for me Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Awards

Quote from: dvorak
It can be is always slow
Angry
Moderator
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Re: Awards

fair point..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 6,319
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Registered: ‎08-01-2008

Re: Awards

It isn't quick.
Being on the 80/20 Mbps FTTC trial has not made it any quicker either.
Slow to load web pages can be a little frustrating but I'm used to the portal 'taking its time', just put it down to the servers (I'm assuming that PlusNet DOES have a decent internet connection!).
Call me 'w23'
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198kHz
Aspiring Champion
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Registered: ‎30-07-2008

Re: Awards

Quote from: chandu
To some extent I agree with glloyd.  I suffer from exactly same issue/s.  However, in my case I have put it down to my line length and the maximum achieveable speed. 

I think you'd have to be down to less than 512kbps for line speed to be a factor in causing pages to load really slowly, as Plusnet's do. Actually, in my case, it's not the loading per se, but starting to load.
There's no doubt IME that the Plusnet portal is slow, most of the time. Do you not find that most other site's pages load faster?
Remember you are unique - just like everyone else
Plusnet Help Team
Plusnet Help Team
Posts: 13,549
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Registered: ‎27-04-2007

Re: Awards

Thanks for your feedback guys, as always we're taking it onboard as it's crucial for us to have an quick to load and easy to navigate website.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Awards

In which case why wasn't something done about it when this was raised multiple times in the past  Shocked
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Awards

Something was done a while back I seem to recall - but it does seem to have slowed down again.
The pages themselves load fully very fast - it is simply the time from when you submit a URL request to when it starts to be processed that is the issue.
198kHz
Aspiring Champion
Posts: 3,492
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Registered: ‎30-07-2008

Re: Awards

Quote from: geofftswin
- it is simply the time from when you submit a URL request to when it starts to be processed that is the issue.

Indeed, that is certainly my experience.
Remember you are unique - just like everyone else
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Awards

and mine, lucky I am a pensioner with time on my hands
Community Veteran
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Registered: ‎30-07-2007

Re: Awards

It took 2.6s for the portal to load at work, with liveperson.net being the cause of most of the delay. Probably because the liveperson.net components seem to be being pulled in over https.
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Plusnet Help Team
Plusnet Help Team
Posts: 13,549
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Registered: ‎27-04-2007

Re: Awards

@OldJim,
I really couldn't say, needless to say I'll be personally making sure we push back about this every time we see this mentioned.
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 Adam Walker
 Plusnet Help Team