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Awards??

glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Awards??

If Plusnet win awards for customer service in future it will obviously be a fix.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Awards??

I can already tell you're unhappy with us glloyd.
Anything specific I can help you with?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Awards??

Not at the moment Adam it's just very sad to see PlusNet who always prided itself and indeed gave first class customer sink so low. Maybe instead of paying new customers to take internet it would make more sense in providing good service to the customers you have.
Community Veteran
Posts: 8,549
Thanks: 944
Fixes: 9
Registered: ‎02-08-2007

Re: Awards??

Oddly enough PN may have a lesser percentage of complaints than other ISP's which shown what a dire broadband services we get in this country.
Freccle
Grafter
Posts: 41
Thanks: 1
Registered: ‎09-07-2015

Re: Awards??

How are these awards decided because I've never been asked my opinion. I've just wasted 1 hour, 25 minutes and 20 seconds of my life that I'll never get back again, on the phone to "Customer Services" - who then put me in another bloody queue to some other team
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Awards??

The reduction in c/s hours was supposed to have improved the response times when they are open. I think the truth is they have reduced the number of agents so things are only going to get worse.
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: Awards??

Just because you've had wait long times and perhaps a bad long call doesn't mean the majority of other calls are the same and lets say 90% of calling have an issue not rectified...that might only be 0.1% of users, the other 99.9% are happy with the customer service.
Despite this, I agree the wait times are pathetic. Only similar waiting times is HMRC Cheesy