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Attention Everyone..........

rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Attention Everyone..........

Right this is a disgrace....
There a few of us on here who want to stay with plus net but get the price a bit lower.  HMMMM look like they are offering prices cheaper for new customer as I know someone who just signed up (not to name)
Here the deal they had.
SOOOO plus net Match it for us LONG SERVING CUSTOMERS.....

Your order All prices include VAT
Today's payment
Unlimited Broadband (First month)£16.99
Promotional discount (for 12 months)- £8.50
Plusnet Protect powered by McAfee (First month)Included
Router P&P£5.99
Line rental (First month)£13.99
Talk Evenings & Weekends (First month)Included
Voicemail (1571) (First month)Included
Today's total£28.47
Monthly payment
Unlimited Broadband£16.99
Promotional discount (for 12 months)- £8.50
Plusnet Protect powered by McAfeeIncluded
Line rental£13.99
Talk Evenings & WeekendsIncluded
Voicemail (1571)Included
Monthly total£22.48
adie:red all caps title removed as per link:rules
75 REPLIES
Moderator
Moderator
Posts: 18,807
Thanks: 1,991
Fixes: 256
Registered: ‎11-01-2008

Re: Attention Everyone..........

Offers are always there to attract new customers, be it utilities, broadband or insurance.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Attention Everyone..........

Quote from: rookey
Right this is a disgrace....

Nope, it's the way the world is!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Attention Everyone..........

Nothing new with service companies offering lower prices for new customers.
Even without the promotions, PN is one of the best priced ISPs out there.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

But I was told there was no offer to new or old customer at the moment last week so this is a Pack of Lies......
Well if you dont value your long serving customers they all move to new supplies simple as that.
Hence of this post it will wake everyone up who are in the same boat as me.
Utilities hmm your wrong my energy supply match the new company i was going to move to as they did not want me to leave so there are some companies out there who cares for there long customers..
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

Quote from: AndyH
Nothing new with service companies offering lower prices for new customers.
Even without the promotions, PN is one of the best priced ISPs out there.

You gotta be joking go and do your math
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

£31.98 for broadband and phone many places you can get it for £25 easy or lower....
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: Attention Everyone..........

That offer looks like one that's been made with an affiliate, not directly through us.
@Rookey,
Whilst I can understand the point you're trying to make, the simple facts are that we've made you some offers that you don't like and told you that the offers we've given you are the lowest we can currently offer in your market area. I'm sorry if the offer isn't as low as you'd like it to be, but we actually do need to make money as we're a business.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Attention Everyone..........

What's the breakdown of the £31.98?
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

£17.99 Broadband
£13.99 Evening and Weekend line rental
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

Quote from: Chris
That offer looks like one that's been made with an affiliate, not directly through us.
@Rookey,
Whilst I can understand the point you're trying to make, the simple facts are that we've made you some offers that you don't like and told you that the offers we've given you are the lowest we can currently offer in your market area. I'm sorry if the offer isn't as low as you'd like it to be, but we actually do need to make money as we're a business.

Does it matter you rather make money out of Long standing customers who been with one provider easily 15 years and we get nothing back.  This not business this is pure selfish.  Taking on new customers hmmm Maybe they should get aware how they are treated once they have signed up then....
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Attention Everyone..........

Is there anything stopping me Cancelling my account and join again to get that discountHuh Or would it be easier for you just to match it rather than messing about?Huh
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: Attention Everyone..........

And I'm pretty sure we told you in the ticket that if we had an offer at the moment, we'd be able to offer you a similar price to that. Unfortunately we can't be on offer all the time, it simply doesn't make financial sense and is actually against advertising regulations (you have to be off offer for a certain %age of time).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: Attention Everyone..........

To cancel your line you'd need to pay the £25 cessation fee, then you'd need to sign up through whatever affiliate that offer is from as we don't have any general offers on our website at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,402
Thanks: 10
Registered: ‎18-01-2013

Re: Attention Everyone..........

I see the offers as being there to attract new customers to the site / business. The company may not make much profit out of the customer during this period.
If the customers then like the service then they stay. The company then makes their profit which enables them to carry on providing the service the customer is staying for.
I was with BE for around 5 years. I paid a premium for the service, never complained and only left because they couldn't offer FTTC. I had good service and didn't mind paying for it. Yes, new customers got a discount for 6 months or whatever but I'd already had that discount when I first signed up.
When you do the maths, Plusnet don't make huge amounts of money out of us. When you bargain in what they pay to BT for the access to their backbone plus the data charges there is very little left over. If everyone was continually offered the new discounts, the company wouldn't make any money.
I'd rather pay a couple of quid extra a month and get a reliable connection with good customer service than pay my money to a company who were running on a minimal margin and cutting corners with their service.