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Are domestic customers being short-changed?

Minivanman
Seasoned Hero
Posts: 6,016
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Registered: 04-11-2014

Are domestic customers being short-changed?

I only ask because from 3mbps I am now down to well below 1mbps download yet my next door neighbour on a business package is as happy as Larry on 5mbps.
What is going on? He seems to think Plusnet night be treating us as being of no consequence being a 'domestic' customer and that our speed might have been "throttled down" to use his expression. All in all it's a real pain not being able to live stream videos or watch BBC iplayer for example with it hanging up.
Re my other post on this situation, still no outgoing line on my phone, number three engineer due to call next Wednesday.  Undecided 
I know where I am, I've been lost here before.
7 REPLIES
Superuser
Superuser
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Registered: 06-04-2007

Re: Are domestic customers being short-changed?

The most likely explanation is, as you know, that there is a fault on your phone line that needs fixing by a telephone engineer. Once that has been done the broadband speed problem might instantly disappear.
If it doesn't it will then need to be looked at by a broadband engineer.
David
Community Veteran
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Registered: 13-08-2015

Re: Are domestic customers being short-changed?

As above and on your other thread, get your phone provider to fix the phone line fault, and your broadband speeds will increase.
regretplusnet
Dabbler
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Registered: 09-03-2016

Re: Are domestic customers being short-changed?

Your post suggests that your download speed has been falling "from 3 Mbps".  If such is the case, then PN has lowered your priority, rather than the cause being a fault on your line.
I'm experiencing the same problem.  Ultimately, PN will pay a heavy price, as I won't accept being short-changed.
Community Veteran
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Registered: 13-08-2015

Re: Are domestic customers being short-changed?

Quote from: regret18months
Your post suggests that your download speed has been falling "from 3 Mbps".  If such is the case, then PN has lowered your priority, rather than the cause being a fault on your line.

sorry, but that is totally wrong, in this case the OP has a phone line fault, the provider is not PN, and his provider has yet to sort the fault, until that is done, PN will be unable to help. Alas one of the drawbacks of not using the same supplier for phone and broadband, its very easy for them to point the finger elsewhere, and if you don't understand how telecoms work, easy to be confused!
x47c
Grafter
Posts: 878
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Registered: 14-08-2009

Re: Are domestic customers being short-changed?

As has already been explained on this and other threads you have a VOICE fault on your line.
and yes (sigh) a sub 1Mbps download is indeed the right ball-park for a single line dis fault  - the mechanics of which I described on your other thread.
Minivanman
Seasoned Hero
Posts: 6,016
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Registered: 04-11-2014

Re: Are domestic customers being short-changed?

Mustrum
Well using the same provider for both phone and internet is not helping. Both are provided by plusnet yet they are still pointing the finger at each other because British Telecom is they tell me nothing to do with Open Reach. Seems you cannot win either way.
I know where I am, I've been lost here before.
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Community Gaffer
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Registered: 05-04-2007

Re: Are domestic customers being short-changed?

@Minivanman
I've replied to your other thread.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff