l have to say lve been very dissapointed in plusnet, having been with sky for lyr with no problems at all, re disconnections, slow speed, useage unlimited, never had to contact them, freeview box and router provided, prior to them 4yrs with virgin for just broadband again as above no probs.
l changed to try and economise as things get tighter economically, looked around, plusnet sounded a good price, plus bt connection and yorks co.
First week had about 30 loss of signal,s, most for 5min or so, still annoying losing emails, l or 2 for a few hours, whilst l desperately check and recheck all connections, whilst this is going on l,m informed my logb allowance has been passed so have to get another 5 at 5pound cost, within 5 days thats used so need another 5 now ten pound over, wondering where it will end, so agree to upgrade to the 60gb meaning my price now goes up to ll.49 instead of the initial 3months at 3.49, thereafter 6.50, which l was led to believe would suffice for normal useage, which mine is, dont download films, utube, files, just email, ebay, a little surfing, by the 3rd week another 5gb used, meaning l5pound on top of the new rate of ll.49 bringing my first bill to near 48pound, when l left sky due to bills of 33pound average, virgins were 24 pound average for broadband, phone calls being through the internet company sipgate pay as you go, which l would have used again but not being technically sussed and my son who set all up now living a distance away, and pn sounded good, line rental and bb use for l5-l8pound pm. Reality lve paid going up to 60pound in the first month.
And will be on at least 30pound per month from now on, increased line rental added. l also find it a little slow, my son thinks a lot slow on his laptop, drove him mad last night, wanted me to pack in with pn, reconfirmed to him that l had found out later l would have 90-100pound to pay to pn if l cancel, presumably without contract, router price, which l probably didnt need, having sky,s left, and one of our own, but led to believe it best to get pn,s router.
l dont doubt there is nothing illegal about pn,s set up, probably all in the small print, reams of it, as with everything, if you want to spend half your day reading terms etc for everything, and it is in keeping with many other companies, as ive found out to my cost, as with buy now pay lyr later, no notification and interest banged on. Guess l grew up in a time when people and companies were more upfront, words rather than terms.
So at present l have just started the 60gb allowance, the disconnections have stopped, hopefully it will be more straightforward and l will not have to go through service problems, and try to manage paying far more than l expected to. This is a statement not requiring
