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Approaching user allowance message scrapped?

voyager
Dabbler
Posts: 17
Thanks: 1
Fixes: 1
Registered: ‎26-10-2012

Approaching user allowance message scrapped?

Good evening
I just received a message that I exceeded my user allowance and 5GB were added - with a new period starting tomorrow. What happened to the usual warning message I usually got when approaching my user allowance?
Best regards
Andrea
5 REPLIES 5
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: Approaching user allowance message scrapped?

You check to see whether or not the message was sent, by looking through the "Closed Questions in the last 30 days"
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Gel
Aspiring Champion
Posts: 2,248
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Approaching user allowance message scrapped?

voyager
Dabbler
Posts: 17
Thanks: 1
Fixes: 1
Registered: ‎26-10-2012

Re: Approaching user allowance message scrapped?

@ purleigh
Thanks for the link!
And nope, no message was sent...
Townman
Superuser
Superuser
Posts: 20,253
Thanks: 8,239
Fixes: 105
Registered: ‎22-08-2007

Re: Approaching user allowance message scrapped?

They've not been scrapped, but there have been numerous reports of some people not getting them.
DCT as been investigating, but I am not aware of they having found a profile of the problem.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Approaching user allowance message scrapped?

Usually it's down to the limit being reached before our systems can send out the email - bear in mind usage reporting is around an hour behind, so if you exceed 80% and then your limit within that hour you won't get a warning.
Looks like around 2GB was used between 7 and 9 on the date in question, I suspect that's what pushed it over without the email getting sent. Sorry about that.