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Approaching user allowance message scrapped?

voyager
Dabbler
Posts: 14
Registered: 26-10-2012

Approaching user allowance message scrapped?

Good evening
I just received a message that I exceeded my user allowance and 5GB were added - with a new period starting tomorrow. What happened to the usual warning message I usually got when approaching my user allowance?
Best regards
Andrea
5 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Approaching user allowance message scrapped?

You check to see whether or not the message was sent, by looking through the "Closed Questions in the last 30 days"
Gel
Seasoned Pro
Posts: 1,560
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Approaching user allowance message scrapped?

voyager
Dabbler
Posts: 14
Registered: 26-10-2012

Re: Approaching user allowance message scrapped?

@ purleigh
Thanks for the link!
And nope, no message was sent...
Superuser
Superuser
Posts: 12,237
Thanks: 3,543
Fixes: 22
Registered: 22-08-2007

Re: Approaching user allowance message scrapped?

They've not been scrapped, but there have been numerous reports of some people not getting them.
DCT as been investigating, but I am not aware of they having found a profile of the problem.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Approaching user allowance message scrapped?

Usually it's down to the limit being reached before our systems can send out the email - bear in mind usage reporting is around an hour behind, so if you exceed 80% and then your limit within that hour you won't get a warning.
Looks like around 2GB was used between 7 and 9 on the date in question, I suspect that's what pushed it over without the email getting sent. Sorry about that.