cancel
Showing results for 
Search instead for 
Did you mean: 

People migrating from BT a warning

Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

People migrating from BT a warning

BT have a policy where the broadband is migrated, they give 1 week for the voice to be migrated, if it doesnt occur they will automatically recontract the voice for another 12 months.
This make's plusnet "wait for 2 weeks" policy not a good thing.
Thankfully I got BT to withold my obligation out of goodwill.
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: People migrating from BT a warning

They can't do that - it is illegal.
Has anyone reported them to OFCOM
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: People migrating from BT a warning

I agree the lagality is on shaky ground at the least, thats how I got BT to remove my obligation.  But regardless I feel this warning needed posting as a fair few people may get caught out.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: People migrating from BT a warning

The only time we have to wait for 2 weeks on a migration is with a phone line, and that's because it's an OFCOM regulation?
Also I suspect this is a case of the MAC being used within a week rather than the migration actually having to complete, though could be wrong there.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: People migrating from BT a warning

or fibre perhaps
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: People migrating from BT a warning

yes this is about the 2 week wait for the phone.
BT told me they recontracted my line because you guys waited too long, they say they allow 1 week for the voice to migrate.
As it stands I am still recontracted but they removed my obligation to pay when the mgiration goes through.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: People migrating from BT a warning

I'm afraid we've no way to get round the two weeks, I'd definitely take that up with the existing provider though. Sorry the move has become a pain.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: People migrating from BT a warning

At least there are signs that the two week thing will go away  Wink
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: People migrating from BT a warning

well if it is the case ofcom require a 2 week delay then what BT did does seem bizzare.