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Anyone working in customer service ?

mudpie
Newbie
Posts: 2
Registered: 04-10-2012

Anyone working in customer service ?

Plusnet not winning any Gold medals for me at the moment.
I'm in Yorkshire and still you cannot be bothered to update me.  Ticket 60573971 logged by iphone on 3g, now 26 hours old and not a dickiebird from you.
Tried phoning, no Joy.
I hope someone reads this and takes note. Roll eyes
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Anyone working in customer service ?

Sorry about the delay, fault tickets do take longer to pick up that standard support tickets due to the automated testing along with other factors.
I'll reply to your ticket now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mudpie
Newbie
Posts: 2
Registered: 04-10-2012

Re: Anyone working in customer service ?

Shocked So this was the reply folks:

Dear Mr xxxxxx,
I've taken a look at your account and can see that you're currently online and have been for over an hour so far. From this I'd assume that your router accepted your password. Please let us know if you have any further queries.
[INTERNAL]
RADIUS 1:11:34 (on going)
Kind regards,
Chris Parr
Which is fantastic news  Wink.   BTW I had to go into work rather than work from home because of this, and  note - no apology (not expected) but no explanation of an outage lasting around 3 days - certainly all Tuesday and Wednesday this week.   Nothing changed at my end so please enlighten me as to why all of a sudden it is working again? Magic perhaps ? or has the wind changed direction  Grin
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Anyone working in customer service ?

Sorry for the lack of apology on the ticket reply.
To be honest we don't know why you were offline, it could be a number of reasons ranging from an exchange issue through to something in your locality causing interference (although that normally causes intermittent connections). Sorry for the lack of confirmation of what happened but there really isn't a simple way to tell once the issue is resolved.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff