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Another well done

tmcwhisky
Newbie
Posts: 5
Registered: 08-11-2014

Another well done

Reported a noisy line on the afternoon of Thursday 11th December via the ticket system. Ticket answered several hours later identifying a fault with battery contacts and the matter had been passed to Openreach with a resolution by the following Monday 23:59hrs . Lo and behold Openreach attended early next morning after checking I was in. The nice chap from Openreach explained that the fault had been repaired but on checking my line it was still noisy. He then spent the next 3 hours tracing and repairing an underground fault in a chamber. Line is now noise free.
Well done to all concerned.
tmcwhisky
5 REPLIES
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Another well done

Great to see a customer taking the time to report positive feedback Smiley
Superuser
Superuser
Posts: 12,593
Thanks: 3,870
Fixes: 25
Registered: 22-08-2007

Re: Another well done

Hi tmcWhisky,
Two positive BTOR experiences in a month - great news.  Grin
Has the fix on your phone line delivered any improvement on your FTTC?
Kevin
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Another well done

It appears BTOR have pulled out all the stops this month !  Grin
tmcwhisky
Newbie
Posts: 5
Registered: 08-11-2014

Re: Another well done

Hi Townman
The noise on the line did not appear to affect the FTTC -  I have been running around 37/38 download and 17/18 upload since I joined Plusnet on the 40/20 package. The repair has not improved my speeds with which I am more than happy with unless you tell me otherwise. I am approximately 50m from the cabinet. As I said I am quite happy with my speeds.
tmcwhisky.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Another well done

Hi there,
Many thanks for the positive feedback, it's always nice to hear the good stories.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff