Another well done

tmcwhisky · ‎08-11-2014

Reported a noisy line on the afternoon of Thursday 11th December via the ticket system. Ticket answered several hours later identifying a fault with battery contacts and the matter had been passed to Openreach with a resolution by the following Monday 23:59hrs . Lo and behold Openreach attended early next morning after checking I was in. The nice chap from Openreach explained that the fault had been repaired but on checking my line it was still noisy. He then spent the next 3 hours tracing and repairing an underground fault in a chamber. Line is now noise free.
Well done to all concerned.
tmcwhisky

picbits · ‎18-01-2013

Great to see a customer taking the time to report positive feedback

Townman · ‎22-08-2007

Hi tmcWhisky,
Two positive BTOR experiences in a month - great news.

Has the fix on your phone line delivered any improvement on your FTTC?
Kevin

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picbits · ‎18-01-2013

It appears BTOR have pulled out all the stops this month !

tmcwhisky · ‎08-11-2014

Hi Townman
The noise on the line did not appear to affect the FTTC - I have been running around 37/38 download and 17/18 upload since I joined Plusnet on the 40/20 package. The repair has not improved my speeds with which I am more than happy with unless you tell me otherwise. I am approximately 50m from the cabinet. As I said I am quite happy with my speeds.
tmcwhisky.

Chris · ‎05-04-2007

Hi there,
Many thanks for the positive feedback, it's always nice to hear the good stories.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.