Was with talktalk for a number of years and yes we all know their service isn't the best and we were looking to upgrade to fibre optic high speed bb so had a quick scan about and Which recommended Plusnet. Job done we thought. My partner spoke to a lovely lady who quickly went through all the formalities on the phone, tbh I've never heard my mrs laugh so much with a customer service advisor so much in my life. Paperwork came through, engineer date booked, 30th September 2013 between 8-1pm. All was going well... Until. Woke in the morning of the 30th to find the internet and phone had gone down, she panicked but I said it was prob the transition period as the engineer was due today. So to put her mind at rest she called Plusnet customer services to put her mind at rest, confirmed this was the case and they also confirmed an engineer would be out today (yesterday) between 1-6pm. Note the time change, we weren't told. Knowing she had the school run to do and would be out of the house between 14:50-15:15 she contacted me at work and I took a last minute half day holiday, we knew it's sods law that he would turn up during this period. As it goes no-one showed up during thus time. Our front room is right next to the front door and we have 2 dogs who bark if someone walks past the door so knocking sets them right off. Anyway no-one knocked and we had the house 'manned' (or womaned). Come 6pm nothing. So this morning we phone up to find out what's going on and eventually get through to a man, who was very helpful and apologetic he answered one of her questions but had to transfer us regarding the engineer, so back on hold we went, grr. Spoke to a woman who told us the engineer did turn up at 16:14,so we were both home and let's not forget the dogs. Anyway now we have to pay £50 for an engineer to come back and it will be over a week. We asked to speak to a supervisor as we didn't agree with this to which we were told, "there's no point in me talking to them as that's the way it is"_his words as quoted by the customer service advisor. Very frustrated we have not paid the money, we have no broadband and we are being charged for a service we don't have. Then I go searching reviews and this happens quite a bit. Not very happy and a bit lost where to go with it
Just looked it's a bit of a block message but typing on my phone as no Internet, so sorry about that.
