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An un-mannerly Practice

Posts: 8
Registered: ‎06-10-2018

An un-mannerly Practice

PlusNet has a practice of not answering an unexpected email. It sends it back to sender accompanied by a bunch of implausible excuses, and recommends that the sender should go through a bureaucratic minefield of possibly unfamiliar website options in order to convey her or his intended information.

Has it always been thus? Or is the take-over to blame?

Posts: 1,509
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: An un-mannerly Practice

Hi, I have been a memebr over 4 years now and there has never been a email option , it's always been forum, live chat, phone, Twitter, if there were one it's been long gone.

Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: An un-mannerly Practice

What is the email address you're trying to reply to ?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: An un-mannerly Practice

Hello @cooltona


I am sorry to hear you have had difficulties in contacting us. We do not have an email support team that responds to customer queries on general services.


We can assist you with your query through this support channel.