A way to avoid waiting for technical support
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A way to avoid waiting for technical support
03-06-2020 12:30 PM
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Would it be possible for Plusnet's technical help-line to ask people to key in a phone number so I could be called back when the help-desk is less busy, rather than me waiting in a queue of unknown length unproductively?
Re: A way to avoid waiting for technical support
03-06-2020 12:38 PM
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@Discobolus Highly unlikely....just over 10 years ago..... I suggested that Plusnet put in the "normal" phone system, used by many companies, that have a "help line"... that says " Your turn is number XXX" or whatever, so you know that you are, "probably moving up the queue.. instead of suspecting you are being by-passed.. ( which in plusnets system is probably more true )
If you want "Tech help" then your best bet is to post a question on the "Tech board"...
( tech help is not limited to computers or plusnet... whatever you need help with.. lawnmower motor bike.. camera video.. phone... etc ask and ye shall receive !
)
Re: A way to avoid waiting for technical support
03-06-2020 2:45 PM
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Moderators Note
This topic has been moved from Chat to Feedback.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: A way to avoid waiting for technical support
03-06-2020 8:46 PM
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Good idea, but don't hold your breath.
Remember Plusnet's motto - Rome wasn't built in a year.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: A way to avoid waiting for technical support
03-06-2020 9:53 PM
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I have just found an app called weq4u which could solve the problem. It appeared on Dragons' Den
Re: A way to avoid waiting for technical support
04-06-2020 1:12 PM
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@Discobolus how much per minute, do they charge you for the privilege ?
Re: A way to avoid waiting for technical support
04-06-2020 1:13 PM
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@198kHz wrote:
Good idea, but don't hold your breath.
Remember Plusnet's motto - Rome wasn't built in a year.
Wrong...... It has always been "Give us time, and we`ll get there"..... for the past 10 yearss or more.....
Re: A way to avoid waiting for technical support
04-06-2020 2:51 PM
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Re: A way to avoid waiting for technical support
04-06-2020 3:11 PM
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@Discobolus Excellent !
Re: A way to avoid waiting for technical support
04-06-2020 4:20 PM
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@Discobolus How can you save 30p a minute on 0800 calls, they are free??!!
Re: A way to avoid waiting for technical support
04-06-2020 4:28 PM
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