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A way to avoid waiting for technical support

Discobolus
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Registered: ‎29-11-2013

A way to avoid waiting for technical support

Would it be possible for Plusnet's technical help-line to ask people to key in a phone number so I could be called back when the help-desk is less busy, rather than me waiting in a queue of unknown length unproductively?

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shutter
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Registered: ‎06-11-2007

Re: A way to avoid waiting for technical support

@Discobolus  Highly unlikely....just over 10 years ago.....  I suggested that Plusnet put in the "normal" phone system, used by many companies, that have a "help line"... that says  " Your turn is number XXX" or whatever, so you know that you are, "probably moving up the queue.. instead of suspecting you are being by-passed.. ( which in plusnets system is probably more true )

https://community.plus.net/t5/Plusnet-Feedback/Suggestion-employ-more-staff-to-answer-tickets-and-ph...

 

If you want "Tech help" then your best bet is to post a question on the "Tech board"...

( tech help is not limited to computers or plusnet... whatever you need help with.. lawnmower   motor bike.. camera  video.. phone... etc  ask and ye shall  receive !

)

 

dvorak
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Re: A way to avoid waiting for technical support


Moderators Note


This topic has been moved from Chat to Feedback.

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198kHz
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Re: A way to avoid waiting for technical support

Good idea, but don't hold your breath.

Remember Plusnet's motto - Rome wasn't built in a year.

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Discobolus
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Registered: ‎29-11-2013

Re: A way to avoid waiting for technical support

I have just found an app called weq4u which could solve the problem. It appeared on Dragons' Den

shutter
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Re: A way to avoid waiting for technical support

@Discobolus   how much per minute, do they charge you for the privilege ?

 

shutter
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Re: A way to avoid waiting for technical support


@198kHz wrote:

Good idea, but don't hold your breath.

Remember Plusnet's motto - Rome wasn't built in a year.


 

Wrong......  It has always been   "Give us time, and we`ll get there"..... for the past 10 yearss or more..... Undecided

Discobolus
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Registered: ‎29-11-2013

Re: A way to avoid waiting for technical support

There is no charge. On 0800 numbers you are saving 30 per minute
shutter
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Re: A way to avoid waiting for technical support

@Discobolus   Excellent !

Mustrum
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Re: A way to avoid waiting for technical support

@Discobolus  How can you save 30p a minute on 0800 calls, they are free??!!

Discobolus
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Posts: 11
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Registered: ‎29-11-2013

Re: A way to avoid waiting for technical support

Sorry. Some 08 numbers are not free, but I had a senior moment