A very frustrated customer

akashkarki · ‎07-09-2015

I didn't realize switching to plusnet would be such a nightmare experience.
I ordered Broadband and phone end of July with switchover date planned last week. Heard nothing despite being past from pillor to post with nobody taking any personal responsibility to solve the problem. Have had to wait again for provisions team.This time after finally getting through I am get off mid sentence and have to start all over again.

It is clear that this team is understaffed. If they can;t handle the extra demand for customers then they shouldn't bother attracting them in the first place.

chenks76 · ‎24-10-2013

don't worry, there are just as many customers apparently leaving, so the overall customer numbers should be increasing by that much

MattyC · ‎10-04-2014

Hi there,
I'm really sorry for the delay in provision. I can see that you provided us with a MAC key, which is a bit of an outdated process. I feel that this may have confused our systems a bit.
I'm not surte why your previous provider will have provided this, but I must say that on this occasion it means it's a Plusnet error, so I have to hold my hands up and admit that.
In terms of staying in touch, feel free to PM me, but your order is progressing correctly now and I cannot foresee any further issue.
Matty
EDIT: Did you previously have an account with us a couple of years ago? Looks like we have previously held your number.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

akashkarki · ‎07-09-2015

Matty
I was a former customer over 2years ago.
How do I PM you ?

MattyC · ‎10-04-2014

If you click on my name, there should be an option to "Send personal message" under Actions.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

gofaster · ‎01-08-2007

The option for "Send this member a personal message." is actually under "Additional Information"
There is no Actions section on that page.

Strat · ‎14-04-2007

...or click the right hand of the three icons under Matty's avatar.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

MattyC · ‎10-04-2014

@gofaster - Meant this section

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

Townman · ‎22-08-2007

Matty,
I suspect that you are a privileged user and see more / different options than we mere mortals are blessed with!

Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Mayfly · ‎04-06-2009

You can either click the ~~left~~ right icon under a members name or click their name and scroll down to the bottom under where it says 'Additional Information' and there is a link to 'send personal message'.

Always muddling left and rights!!

Strat · ‎14-04-2007

Don't you mean the other left icon (the right one)

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Mayfly · ‎04-06-2009

Yes, everyone should know it's the other left.....

akashkarki · ‎07-09-2015

MattyC I have sent you a PM, please let me know if you can confirm receipt as nothing is showing on my outbox.

Oldjim · ‎15-06-2007

Regarding Outbox
Go to http://community.plus.net/forum/index.php?action=profile
Then personal message options
Click on save a copy etc.

akashkarki · ‎07-09-2015

MattyC. Still not heard anything from anyone. What's going on?