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£50 or £60?

ciderboy
Rising Star
Posts: 55
Thanks: 1
Fixes: 1
Registered: 10-05-2011

£50 or £60?

Plusnet - I think you need to review your template ticket messages!
"Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a £50 charge applies Do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance."
[Email notification sent to: xxxxxxxxxxxxx]
[Sms Message: I have scheduled an engineer to visit your property
Appointment : xxxxxxxxx
If this needs to be re-arranged or cancelled please give at least 24 hours notice. Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a £60 charge]
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: £50 or £60?

I'm pretty confident all the stock ticket templates have been updated to £50, so I'm assuming whoever did this was using their own template and hasn't updated it.
Could you PM me the account username/ticket ref this relates to so I can pass the feedback on to them.
Thanks.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team