Plusnet - I think you need to review your template ticket messages! "Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a £50 charge applies Do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance." [Email notification sent to: xxxxxxxxxxxxx] [Sms Message: I have scheduled an engineer to visit your property Appointment : xxxxxxxxx If this needs to be re-arranged or cancelled please give at least 24 hours notice. Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a £60 charge]
I'm pretty confident all the stock ticket templates have been updated to £50, so I'm assuming whoever did this was using their own template and hasn't updated it. Could you PM me the account username/ticket ref this relates to so I can pass the feedback on to them. Thanks.
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Harry Beesley Plusnet Infrastructure Operations Professional