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4 hours?

hyokai
Newbie
Posts: 6
Registered: 01-02-2014

4 hours?

I've been trying for 4 hours to get through to customer services, what the hell is going on?
Angry
7 REPLIES
jamesanstee
Grafter
Posts: 476
Thanks: 5
Registered: 20-04-2012

Re: 4 hours?

You'll be lucky to get a response iv'e been waiting 48 hours for plusnet to acknowledge a fault .
hyokai
Newbie
Posts: 6
Registered: 01-02-2014

Re: 4 hours?

what happened to best customer service? Its worse than BT!
dick:green Duplicate post removed.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: 4 hours?

Four hours of continuously on hold or calling for 20 minutes, hanging up and trying again ?
Community Veteran
Posts: 14,360
Thanks: 708
Fixes: 10
Registered: 01-08-2007

Re: 4 hours?

I'd assume thats trying and hanging up.
I remember once ringing one company for so long that BT disconnected me saying "The other side is not answering". Think it was 45 mins before that happened lol
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: 4 hours?

So if the minimum wait was 20 minutes and maximum wait was 30 minutes, you could easily spend the whole day trying to call if you hung up after 18 minutes or so each time whereas hanging on for a few more minutes would get you through.
This may well not be the case with the original poster but it would be interesting to see how they made the calls.
Mayfly
Pro
Posts: 1,158
Thanks: 113
Fixes: 1
Registered: 04-06-2009

Re: 4 hours?

In my view if I need to speak to them then I would hold for as long as it takes - but that's my preference.
What would make me see red is to ring them wait 40 - 60 minutes and then get cut off or be charged for the call because I have waited over 60 minutes. I see the wait time last night when the OP posted was 1hr 27m and was just about the longest wait of the day. Were there additional problems somewhere?
Community Veteran
Posts: 5,613
Thanks: 626
Fixes: 1
Registered: 21-03-2011

Re: 4 hours?

To be honest a wait of longer than 60 seconds is totally unacceptable.
Now Zen, but a +Net residue.