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22 Hours & Counting To Respond to a ticket!!!!!

G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

22 Hours & Counting To Respond to a ticket!!!!!


Here we go........
I'm still having an ongoing speed issue due to last weeks outage!!
Before the line profile restored itself, one of the helpful support staff (I use the term loosely!) was going to contact BTW and ask them to enable interleaving on my line, in case that might help sort things.
At the time, I said not to bother, and lets see if the 72 hour wait would sort things out.
No response was forthcoming, and after 24h, I closed it.
Last night, I struggled to hit 2Mb/s with a ping of 137ms (normally 5+ with 60ms). I suspected that interleaving had been enabled, and raised a ticket to enquire.....
That was 22 hours ago, when the so called (estimated, I grant you) response time was 5 hours and some oddments.....
All I want is to see if the interleaving is enabled, and if it is, TO TURN THE DAMNED THING OFF!!!!!
Things were great before last Wednesday and it all went belly up..... still seeing a 6500Mb/s IP profile, but cannot get the throughput now!
AAAARRGHHHHH!!!!
James
14 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Hiya,
Are you not able to see that information from your router?
I'll happily pick up your ticket when I get into the office in the morning.
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!


Hi James,
If you could, I'd appreciate it....  unless of course it is dealt with in the meantime! As I type this, it has just turned 24 hours!
Looking in the router stats, I can see nothing that equates to interleaving..... unless of course I'm having a mental block, and it's glaring me right in the face!
Router stats posted below:
Link Information

Uptime: 0 days, 14:07:36
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 12.0 / 18.0
SN Margin (Up/Down) [dB]: 23.0 / 15.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Everything there looks to be as it should....... although I'm a little concerned about the 14h uptime, and Nil data received/transmitted! That certainly isnt the case!
Ticket number is: 30158063
Ta, ever so!
James

Highlighted
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Just as an afterthought.... compare this, tonight:

With this, Saturday night, after the line profile came back:

Hmm....   Smiley
PS, I know that "external" speed testers are not the definitive guide, but i'm still within the 3h on the BT one!
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Try this one, the recommended PN speed tester http://www.mybroadbandspeed.co.uk/
mine is rough tonight
Today 21:41  4283 kbps (535kB/s)  332 kbps (41.5kB/s)  Share
Yesterday 20:42 6179 kbps (772kB/s) 365 kbps (45.6kB/s) Share
Sep 22, 20:39 6585 kbps (823kB/s) 357 kbps (44.6kB/s)
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!


Hi P_P,
Still not brilliant.... and this is from a line that until last Wednesday, never dipped below 5Mb/s! :-)

James
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!


Ticket finally responded to at 03.55 this morning!  Smiley
Jameseh, would you mind just following this up please? the CSC op has tagged an internal request that EU requires interleaving removed.... would you make sure that it is done please?
Many thanks,
James
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

James - That's been done.  Should complete tomorrow.
Community Veteran
Posts: 18,864
Thanks: 283
Registered: ‎12-08-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Same for me.  I raised a ticket 30170757 at about 7p yesterday and still not heard from CS. Sad
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Hmm.  Strange.
As far as I can see, your ticket was replied to at 11:50am BST.
Community Veteran
Posts: 18,864
Thanks: 283
Registered: ‎12-08-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Yes, just got a reply and a text from James B timed 11.50a.  Guess this was as a result of my query at 11.44a.  Thanks for your help.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

well I asked a question at 08:00 this morning and it was answered by a person at 08:13 and I closed it as satified at 11:07, and I havnt got green eyes
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!

In the past, when I've emailed about trivial matters, it seems to have been dealth with in a quick manner.....
I can only assume that email requests, are dealt with better if sent during the day..... I'd assume that there are obviously more staff on during the day!
G0FHM
Grafter
Posts: 36
Registered: ‎25-09-2009

Re: 22 Hours & Counting To Respond to a ticket!!!!!

Well,
At about 22.30, the router rebooted itself, all on it's own......
And now webpages load up instantly with no delay, and according to speedtest.net, ping time is 42ms to the Maidenhead server.......
Looks like we are Interleaving free!!!
Big thanks to Mr. Bailey!
We are back to the old ways again  Smiley
James
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 22 Hours & Counting To Respond to a ticket!!!!!

We always have to look after the James' Smiley