I guess if you're reading this, then you're more than likely to have already signed up! But, in the next couple of weeks we'll be launching the first phase of our Signup improvements project which boasts a much cleaner interface - and gets rid of that annoying Popup!
Initially this will be rolled out only to Plusnet, Force9 and Free-Online customers - moving onto Metronet next (following the Direct Debit rollout for Metronet customers!).
Here are some initial prototypes of the process. I reckon the whole thing looks a lot better! Additionally, we'll be improving the final confirmation page of the signup process (to better inform customers what will happen next) and we'll be tweaking the E-Mails that are sent out to customers as orders progress.
Residential Signup 1
Residential Signup 2
Residential Signup 3
Business Signup 1 (Similar process, but different style)
This phase will only change the look, feel and framework of the signup process - it won't actually change the questions asked. Following this, however, we'll be looking at further 'streamlining' the process. Going forwards we'll be looking at a number of improvements to the questions we're asking - and the order in which we do. We're all up for your feedback if you have any (and we'll also be working with PUG).
We want to make the whole customer experience a whole lot better from the minute you decide to become one.